Wine Steward

Kroger • Ypsilanti, MI

1d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and support the Customer 1st strategy by encouraging excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Knowledge of imported and domestic wine varieties, their flavor profiles, and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to consumers.
• Experience working with wine and beer.
• Retail experience.
• High school education or equivalent.
• Must be at least 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Pass the wine test once employed.

Nice To Haves

• Second-language ability (speaking, reading, and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
• Maintain product knowledge and respond to questions and make product suggestions.
• Offer product samples in accordance with company guidelines and applicable laws to help customers discover products.
• Inform customers about wine specials.
• Provide requested products to customers.
• Recommend wine items to help customers find the products they want and need.
• Assist customers with pairing wine with items such as meat, cheeses, and desserts.
• Collaborate with the store chef on wine tastings and other wine programs.
• Stay current with present, future, seasonal, and special advertisements.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED