WINE STEWARD

The Kroger Co. • Ypsilanti Charter Township, MI

2h

About The Position

The Wine Steward creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The Wine Steward embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Experience working with wine and beer.
• Retail experience.
• Knowledge of imported and domestic wine varieties, flavor profiles, and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to consumers.
• High school education or equivalent.
• Must be at least 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Must pass the wine test once employed.
• Second-language speaking, reading, and/or writing ability.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment by answering customers' questions about products sold in the department and throughout the store.
• Maintain knowledge of department products, respond to customer questions, and make product suggestions.
• Offer product samples according to company guidelines and applicable laws.
• Inform customers of wine specials.
• Provide customers with requested products.
• Recommend wine items to help customers find the products they want and need.
• Assist customers with pairing wine with other items, including meat, cheeses, and desserts.
• Collaborate with the store chef on wine tastings and other wine programs.
• Stay current with present, future, seasonal, and special advertisements.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED