Wine Educator

Folino Estate•Kutztown, PA

4d•Onsite

About The Position

At Folino Estate, we believe every guest interaction is an opportunity to create a lasting memory. We're seeking a warm, welcoming, and service-driven Wine Educator to provide exceptional hospitality during tastings and winery visits. In this role, you'll guide guests through our wines and story, offer personalized recommendations, and ensure each experience is engaging and memorable. You'll also assist with daily operations, support special events, and promote wine sales, merchandise, and wine club memberships.

Requirements

Be at least 21 years of age.
Strong knowledge of wines and wine service preferred.
Strong communication skills
Must be dependable, reliable, and motivated.
Basic computer knowledge required.
A team player and possess a "can do" attitude.
Highly motivated, independent, and able to take direction well.
High level of customer service skills
Ability to listen and communicate with all guests and team members.
Should be outgoing, friendly and enjoy interacting with people.
Commitment to excellence and high standards
Detail-oriented with excellent organizational skills.

Responsibilities

Demonstrates strong understanding and skill in using the current POS system.
Educating guests on Folino Estate's wines, our events, and how they can receive more information.
Effectively sells wine, retail, and wine club memberships to guests and asks each guest for the sale.
Strives to turn visitors into repeat guests and club members.
Tracks daily sales goals, guest counts, and tastings; shares this information with the team.
Maintains a clean and organized wine-tasting and retail area.
Restocks wine and retail items.
Washes glassware, wipes counters, wine bar, and tables, empties trash, and recycling, basic cleaning duties, etc.
Provides excellent customer service and unforgettable wine-tasting experience.
Greets and welcomes all guests as they enter the Bottle Shop; invites them for a tasting or to learn more about Folino Estate wine and retail items.
Always invites guests to return.
Provides the latest information on Folino Estate wines, techniques, etc., and can respond to guest questions.