Wine Ambassador (PT)

Distinguished Vineyards

5d•Onsite

About The Position

We have an exciting opportunity for a part-time Wine Ambassador to join the MacRostie Winery hospitality team! Reporting to the Sr. Hospitality and Events Manager, this key member of the Tasting Room team provides best in class customer service, while driving wine sales and wine club member acquisition. They will work closely with Tasting Room management to cultivate a positive and engaged team environment. This role is based in Healdsburg, CA and is a part-time, hourly, non-exempt position, working 16hrs./week, Saturdays and Sundays (weekends mandatory with schedule flexibility for additional hours).

Requirements

Knowledge of and passion for wine, food, luxury experiences and hospitality
Proficient in Microsoft Office including Outlook, Word, Excel
Comprehensive understanding of Napa Valley as a grape growing and winemaking region: knowledge of other wineries, restaurants and historical sites
Best in class customer relationship management
Strong communication verbal/presentation and written skills
Ability to walk/stand for long periods of time
Ability to lift up to 50lbs
Must be able to provide U.S. Work Authorization without current or future sponsorship.

Nice To Haves

Hospitality, restaurant, retail, wine industry or teaching experience preferred
Retail tasting room sales and hospitality strongly preferred
Wine credential or Hospitality Certificate is preferred
Previous point of sale system experience preferred; preference give to those with Commerce7 and Tock experience

Responsibilities

Host seated wine tasting experiences and winery tours, including pre-setting tables with glassware/wine lists, manage the table, re-set table for new guests
Actively engage with guests and act as an ambassador to the winery and to the Napa Valley
Deliver exceptional customer service to drive sales, repeat visits and wine club sign-ups
Become fluent in our point of sale and table management systems
Execute opening, closing and ongoing duties assigned by the Tasting Room Manager
Learn, maintain and add knowledge of our winery history and current release wines on an ongoing basis
Provide follow-up emails and handwritten notes to customers
Work at any winery special and private events as needed
Make safety a priority and champion a safety culture with the team
Contribute to and deliver on team culture and engagement plans
Assist management with inventory or other projects as assigned