Windows Systems Engineer

CACI • National Harbor, MD

3d

About The Position

CACI is seeking a Windows Systems Engineer III to join a technical operations and maintenance team supporting the enterprise network and infrastructure at the Department of Homeland Security. The role focuses on administration of Windows servers, workstations, and laptops; responding to monitoring alerts; and managing incidents through resolution in a 24/7/365 environment. The engineer identifies issues affecting the enterprise, troubleshoots and resolves incidents, documents information for root cause analysis, completes service requests, and maintains enterprise servers.

The position also involves coordinating with other support teams and end users, contributing to operational improvements and technical documentation, and cross-training to support additional technical responsibilities. The schedule is Monday through Friday, either 6 a.m.–2 p.m. or 10 a.m.–6 p.m., with participation in an on-call rotation for incident escalations.

Requirements

• Bachelor of Arts or Bachelor of Science degree and 7 years of applicable experience.
• Ability to obtain a DoD Security Clearance.
• Ability to obtain Department of Homeland Security Entry On Duty (EOD); active EOD is preferred.
• Relevant Microsoft Windows administrator certification.
• ITIL 4 Foundation certification is expected within the first six months, though it is not required to start.
• Flexibility to work Monday through Friday, either 6 a.m.–2 p.m. or 10 a.m.–6 p.m.
• Participation in an on-call rotation to respond to incident escalations.
• Expert troubleshooting of Windows 11 and Windows Server 2019 and 2022, Microsoft Office 365, Active Directory, network issues, DNS, DHCP, Print Server, IIS, and Azure.
• Strong scripting and PowerShell skills.
• Experience building, configuring, and hardening Windows servers.
• Strong experience with SCCM or Intune.
• Experience using ServiceNow or a similar service-management tool to document incidents and service requests.
• Advanced experience with Active Directory management and administration.

Nice To Haves

• Previous DHS or DoD experience.
• Additional hands-on Microsoft Windows administrator certifications.
• CompTIA A+, Network+, or Security+ certification.
• Cisco Certified Network Associate (CCNA) certification.
• ITIL Foundation certification.
• Linux administration experience.
• Knowledge of Problem Management best practices and processes.
• Active DHS EOD.

Responsibilities

• Troubleshoot and maintain Windows servers, workstations, and laptops.
• Work with and manage Windows Active Directory, Group Policy, SCCM, Intune, virtual servers, and Azure, including support for migration of AD accounts and objects.
• Ensure compliance with current security policies and implement remediations.
• Apply modern configuration management practices to endpoint management.
• Monitor and measure system performance proactively to detect trends and address issues before users are affected.
• Respond to system alerts; triage, troubleshoot, and resolve incidents.
• Coordinate with other support teams to ensure incidents are handled in a timely manner.
• Handle technical escalations from the Service Desk, Network Operations Security Center, Tier II, and other support teams.
• Document, track, and coordinate incidents in ServiceNow.
• Join troubleshooting bridge calls for major incidents.
• Perform patching, updates, upgrades, refreshes, and other maintenance activities.
• Manage and restore backups and snapshots for Windows servers.
• Communicate with end users as needed to resolve issues and complete requests.
• Assist with postmortem activities and operational improvement efforts.
• Implement management-recommended process improvements and changes, perform new tasks, create reports, and address ad hoc requests.
• Contribute to Knowledge Base, SOP, work-instruction, and job-aid documentation.
• Cross-train to support additional technical tasks and responsibilities.
• Conduct knowledge-sharing sessions with more junior team members.
• Perform additional duties as assigned.

Benefits

• Flexible time off benefit.
• Learning and development opportunities and resources.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time-off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior