Windows Systems Engineer

CACI International•National Harbor, MD

22h•$94,400 - $198,200

About The Position

CACI is seeking a Windows Systems Engineer III to join its technical operations and maintenance team on a contract supporting the enterprise network and infrastructure at the Department of Homeland Security. The role focuses primarily on administering Windows servers, workstations, and laptops, responding to monitoring alerts, and managing incidents through resolution in a 24/7/365 environment. The engineer identifies enterprise-impacting issues, troubleshoots and resolves incidents, documents information for root cause analysis, fulfills requests, and maintains enterprise servers.

Requirements

Ability to obtain a DoD Security Clearance.
Ability to obtain Department of Homeland Security Entry On Duty (EOD); active EOD is preferred.
Bachelor of Arts or Bachelor of Science degree and 7 years of applicable experience.
A relevant Microsoft Windows administrator certification.
ITIL 4 Foundation certification; not required to start, but expected within the first six months.
Flexibility to work Monday–Friday, either 6 a.m.–2 p.m. or 10 a.m.–6 p.m.
Participation in an on-call rotation to respond to incident escalations.
Expert troubleshooting skills with Windows 11 and Windows Server 2019 and 2022, Microsoft Office 365, Active Directory, network issues, DNS, DHCP, print server, IIS, and Azure.
Strong scripting and PowerShell skills.
Experience building, configuring, and hardening Windows servers.
Strong experience with SCCM or Intune.
Experience using ServiceNow or a similar service management tool to document incidents and service requests.
Advanced experience with Active Directory management and administration.

Nice To Haves

Active DHS Entry On Duty (EOD).
Previous DHS or DoD experience.
Additional hands-on Microsoft Windows administrator certifications.
CompTIA A+, Network+, or Security+ certification.
Cisco Certified Network Associate (CCNA) certification.
ITIL Foundation certification.
Linux administration experience.
Knowledge of Problem Management best practices and processes.

Responsibilities

Troubleshoot and maintain Windows servers, workstations, and laptops as a member of the Technical Operations team.
Manage Windows Active Directory, Group Policy, SCCM, Intune, virtual servers, and Azure, including supporting migration of Active Directory accounts and objects.
Ensure compliance with current security policies and remediations.
Apply modern configuration management practices to endpoint management.
Monitor and measure system performance to detect trends and identify problems before users are affected.
Respond to system alerts, triage issues, troubleshoot, and resolve incidents.
Coordinate with other support teams to ensure incidents are handled in a timely manner.
Handle technical escalations from the Service Desk, Network Operations Security Center, Tier II, and other support teams.
Document, track, and coordinate incidents in ServiceNow.
Participate in troubleshooting bridge calls for major incidents.
Perform patching, updates, upgrades, refreshes, and other maintenance activities.
Manage and restore backups and snapshots for Windows servers.
Communicate directly with end users as needed to resolve issues and fulfill requests.
Assist with postmortem activities and operational improvement efforts.
Implement recommended processes and process changes, perform new tasks, create reports, and address ad hoc requests.
Contribute to Knowledge Base documentation, Standard Operating Procedures, work instructions, and job aids.
Cross-train to support other technical tasks and responsibilities.
Conduct knowledge-sharing sessions with more junior team members.
Perform additional duties as assigned.