Windows Systems Engineer

Samsung SDS America • Plano, TX

1d

About The Position

Samsung SDS America is the North American technology and digital transformation arm of Samsung SDS. It partners with Samsung businesses and enterprise customers to deliver technology services and solutions, including cloud transformation, data management, cybersecurity, AI, enterprise applications, and digital innovation.

The position is described as a Senior Microsoft Exchange and Active Directory Engineer. It designs, implements, maintains, and optimizes enterprise messaging and directory services to support secure, highly available, and reliable operations. The engineer manages Microsoft Exchange environments, Database Availability Groups (DAGs), mail flow, replication, backup and recovery, Active Directory infrastructure, Group Policy, and DNS services. The role also provides Tier 3 technical support, troubleshoots complex infrastructure issues, manages patching and upgrades, and works with business and technical teams to improve performance, security, and operational efficiency. It requires adherence to ITIL change management practices, thorough documentation, and participation in a 24/7 on-call rotation.

Requirements

• 8–10 years of experience as a Windows system administrator and Active Directory/Exchange engineer.
• Experience planning, installing, configuring, and troubleshooting Microsoft Exchange and Active Directory environments.
• Experience with email archiving systems, including Barracuda Message Archiver, Enterprise Vault, and Exchange Native Archiving.
• Ability to configure, troubleshoot, and manage Enterprise Vault email archiving solutions.
• Advanced PowerShell scripting skills.
• Ability to troubleshoot Microsoft Exchange environments at an advanced, end-to-end level.
• Experience with Windows Server 2012, 2016, 2019, and 2022, and Windows desktops.
• Ability to use and implement monitoring, patching, and application management tools.
• Ability to recommend infrastructure upgrades, refreshes, and improvements.
• Strong understanding of networking, especially in relation to Microsoft Exchange.
• Strong knowledge of the ITIL Change Management Process.

Nice To Haves

• Experience with Remote Desktop Server.
• Strong verbal and written communication skills.
• Ability to work both as part of a team and independently.
• Knowledge of change management processes.
• Experience with VMware vCenter and ESXi.
• Experience with iDRAC.

Responsibilities

• Design, implement, document, test, troubleshoot, and deploy IT system solutions related to Exchange 2013, 2016, 2019, and SE.
• Design and configure Microsoft Exchange infrastructure to maintain a stable, secure, and highly available email environment.
• Maintain, monitor, and configure DAG databases, replication, backup and restore, Free/Busy, Address Book Policies, mail flow, and Exchange certificates.
• Maintain and update Active Directory DNS.
• Deploy and manage Microsoft Active Directory forests, domains, and Active Directory Certificate Services.
• Configure and maintain Group Policies.
• Troubleshoot Active Directory replication and logon issues.
• Maintain and support email archives for end users and compliance.
• Provide Tier 3 end-user support.
• Work with business clients to evaluate, streamline, and improve systems, processes, and workflows.
• Maintain and develop documentation.
• Own processes related to and supporting email archiving and patch management.
• Recommend, design, and plan upgrades and system improvements.
• Participate in an on-call rotation providing 24x7 uptime and support.

Benefits

• Competitive salary.
• Medical, dental, vision, and prescription coverage.
• Wellness program.
• Parental leave.
• 401(k) match and savings plan.
• Flexible spending accounts.
• Life insurance.
• Paid holidays.
• Paid time off.
• Additional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed