Windows Systems Administrator

Empower AI Inc.•, DC

1d•Onsite

About The Position

We have an exciting opportunity at the Department of State! The Windows Systems Administrator (SA) provides on-site SA services to offices in the NCR to ensure we manage the assets and operations support the customer’s mission to provide IT services to DoS users enterprise wide.

Requirements

5+ years of experience
Bachelor's in IT or related field
Microsoft Certified: Windows Server Hybrid Administrator Associate
Secret Security Clearance

Nice To Haves

Comp TIA Sec+
ITIL 4 Foundation Certification(s)

Responsibilities

Manage the installation, maintenance, and proactive monitoring of hardware (servers, network switches, routers, workstations, hard drives, driver license readers, barcode readers, printers, digital scanners, etc.) and all customer applications (e.g., AD, System Center Configuration Manager/Post Administration Tool, Travel Document Issuance System, Passport Records Imaging System Management, Automated Cash Register System, and other locally installed customer applications).
Manage security and vendor patches, updates, vSphere Installation Bundles (VIBs), and Oracle/SQL databases.
Enforce security controls in alignment with DoS policies, including but not limited to AD administration (user accounts / privileges), vSphere/OS remediation, security compliance tools.
Ensure confidentiality, integrity, availability, efficiency, and effectiveness of systems, software, hardware, and data.
Provide technical support for testing and evaluation.
Execute regular data backups, restores, and purging procedures to ensure data availability.
Coordinate hardware/software upgrades, consolidations, and equipment retirements.
Log, manage and resolve all incidents and service requests in the Ticket Management System (currently Service Now).
Initiate, track, and document all configuration changes for hardware, software, and permissions.
Monitor system performance for anomalies.
Maintain current site topology diagrams, system configurations, and comprehensive technical documentation.
Provide regular status reporting on all SA activities.
Manage internal project coordination.
Promptly notify management of risks (e.g., power outages, environmental issues) affecting IT services.