Windows Service Coordinator

Builders FirstSource • Aurora, CO

74d • $20 - $25 • Onsite

About The Position

Under moderate supervision, a Service Coordinator receives information on an issue and takes ownership of resolving said issue in a timely, customer and operations focused manner. Requires excellent problem-solving skills, a high level of organization, a sense of urgency, and grace under pressure. Communication skills are an absolute must. The service coordinator juggles the intake of work orders, placing material orders, scheduling service stops through various parties and keeps all parties updated at all times. They also keep management advised on any issues with deliveries, material shortages, backorders and escalated customer complaints. Coordinates ordering, delivery and installation of products/material at customer’s sites. Ensures customer complaints are handled in a timely manner. Tracks warranty accounts, handles claims and resolves customer complaints. Works closely with customers, vendors, salesmen, subcontractors, technicians and different departments.

Requirements

• High school diploma or General Educational Degree (GED)
• One (1) year of assembly or clerical experience; or equivalent combination of education and experience
• Excellent problem-solving skills
• A high level of organization
• A sense of urgency
• Grace under pressure
• Communication skills

Nice To Haves

• Construction Industry Knowledge
• Microsoft Excel
• Microsoft Outlook
• OnLine

Responsibilities

• Juggles the intake of work orders
• Places material orders
• Schedules service stops through various parties
• Keeps all parties updated at all times
• Keeps management advised on any issues with deliveries, material shortages, backorders and escalated customer complaints
• Coordinates ordering, delivery and installation of products/material at customer’s sites
• Ensures customer complaints are handled in a timely manner
• Tracks warranty accounts
• Handles claims
• Resolves customer complaints
• Works closely with customers, vendors, salesmen, subcontractors, technicians and different departments

Benefits

• Competitive, affordable benefits designed to make life better
• Team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations’ active incentive plan for the respective year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED