Windows Install Team Lead

PARR•Fife, WA

5d•$31 - $36•Hybrid

About The Position

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products. The Install Team Leads help ensure that their team achieves its goals through providing guidance and direction to window install employees on their team. This position is responsible for making sure window installation team is running both efficiently and safely from loading install vehicles to planning install scheduling and routes and vehicle maintenance. This position reports directly to Install Manager or Field Supervisor and works closely with all installation personnel.

Requirements

2 years of previous experience in a similar job
1 year of leadership experience preferred
High School Diploma or GED equivalent
Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
Must be able to type 40+ WPM
Proficiency in Microsoft Word, Excel, and Outlook
Ability to speak, write, and read English required
Class C driver’s license and must have and maintain a good driving record required
Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment.
Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types.
Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold.
Ability and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customers.
Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groups
Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy.
Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence.
Ability to think and respond quickly, positively, and professionally to constantly changing circumstances.
Ability to appropriately manage stress and interact with others.

Nice To Haves

1 year of leadership experience

Responsibilities

Use independent judgment and exercise discretion when performing supervisory duties, evaluating employees, training employees, assigning, and distributing work to employees
Establish and maintain a comfortable and safe working environment for all employees
Establish and maintain professional relationships with customers
Identify and respond to the need for personnel changes at the yard, and assist in hiring of new employees
Holds team accountable for proper usage and care of all assets
Assign overtime work consistent with Company policies
Make recommendations for layoffs and recalls
Investigate employee misconduct and safety violations
Create and maintain a well-rounded staff through cross training, open communication, and continuing education
Maintain corporate guidelines and criteria for customer service
Ensure cleanliness of service trucks is maintained and holds team accountable for such behavior
Respond to customer complaints and concern
Assist Driver’s Safety Committee in accident investigation
Enforce company Drug and Alcohol Policy
Encourages and ensures team arrives on time and prepared to work
Encourages and ensures team adheres to company policies
Encourages and ensures team is adaptable to change
Seeks and prioritizes cross training for team
Encourages and ensures team walks with purpose
Accepts experienced team member’s advice and feedback
Flexibility to work for extended hours as needed
Assists other team members with work when appropriate
Helps set goals and meet company deadlines for team
Focused on and encourages promoting from within
Encourages team to demonstrate the extra mile mentality
Allows disagreement, uses it to create discussion and ultimately consensus
Creates trust in team, delegates, but doesn’t micromanage
Contributes ideas to make things better
Assist Fleet Manager in maintaining a safe, efficient, and well-kept fleet
Perform other related duties as assigned
Team members complete required new hire online training in timely way
Participates in DDMS dispatch scheduling
Proactively uses resources to seek information, partners with others in the company to solve problems
Assists install techs with job site and road challenges
Effectively manages outlook and personal notebook
Facilitates group discussions with key members for best practices
Uses inter yard transfer system, logistics, courier, etc.
Attends PK’s and encourages entire team to attend
Enforces attendance policy up to and including creating and delivering PINS
Prepares and delivers reviews
Performs Performance Improvement Notices and ongoing coaching as needed
Finds answers to questions and issues that are unknown
Understands strength and weaknesses of everyone on team – utilizes the first and works to improve the second
Helps maintain budget and expenses
Has relationship with all coworkers: sales, yard, management and uses those relationships to solve problems
Encourages and ensures team regularly brings areas of concern in yard/store to leadership team’s attention
Communicates professionally to yard crew via radio
Responds to voicemails in a timely manner
Always answers phones promptly with professional greeting
Responds to emails promptly and professionally with correct grammar and spelling
Proactively and positively communicates with all audiences
Reports low inventory or quality issues to purchasing team
Participates in site leadership discussion/decision making
Regularly gives credit where credit is dude, to the person and to management teams
Never throws people under the bus, if it’s a yard problem/challenge, ops lead takes ownership of the problem
Consistently asks for feedback
Builds bridges with purchasing and sales team to manage inventory effectively
Team members wear high visibility/proper uniform
Reviews daily equipment inspections weekly. Ladders, etc.
Maintains a comfortable and safe working environment for all employees
Proactively addresses safety issues
Proactively brings safety issues to the attention of proper department
Yard team demonstrates consistency in following all company safety protocols
First Aid and AED certified
Participates on safety committee as needed
Prepares necessary accident and claim reports
Schedules maintenance and repair of all equipment in a timely and efficient manner

Benefits

2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
Employee paid sick days
7 holidays
Standard medical plan with a very low $1,000 deductible
Dental, Vision, EAP (Employee Assistance Program)
Massage, Chiropractic and Acupuncture coverage
FSA (Flexible Spending Account) and Childcare pretax spending programs
Footwear subsidy through boot vendor after 90 days of employment
Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
3% profit share contribution to the 401(k), with Board approval
Tuition reimbursement (up to $2,500/year)
Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
$1,000 referral bonus