Windows Deployment Technician - Winston Salem

Arctiq•Charlotte, NC

3d•Onsite

About The Position

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries. We are seeking a reliable and customer-focused Deployment Technician to support a large-scale laptop deployment and technology refresh initiative. This role will be responsible for preparing, configuring, and deploying end-user devices while ensuring a seamless onboarding experience for employees. The ideal candidate is hands-on, detail-oriented, and comfortable working directly with users in a fast-paced environment. This is an excellent opportunity for someone with strong desktop support experience who enjoys combining technical troubleshooting with customer service. This is a contract opportunity with an Arctiq client located in Winston-Salem, NC where daily onsite presence is required.

Requirements

1–3+ years of experience in desktop support, deployment, or help desk environments
Experience imaging and configuring Windows laptops in an enterprise environment
Familiarity with Active Directory, Group Policy, and Microsoft Windows operating systems
Basic understanding of hardware troubleshooting and peripheral support
Experience with ticketing systems and IT asset management tools preferred
Strong communication and interpersonal skills with the ability to support non-technical users
Ability to work independently while managing multiple deployment appointments and priorities
Strong organizational skills and attention to detail
Ability to adapt quickly in a fast-paced, high-volume environment

Responsibilities

Image and prepare laptops for deployment using pre-configured enterprise images
Configure devices and validate proper application of group policies and security settings
Troubleshoot hardware, software, connectivity, and user profile issues during deployment activities
Coordinate and schedule appointments with end users for device swap-outs and upgrades
Deploy laptops to employees and provide onboarding support during setup and migration activities
Ensure successful transfer of user data, applications, and access where applicable
Document deployment progress, asset tracking, and support activities accurately
Escalate complex technical issues to appropriate internal IT teams when necessary
Maintain a professional, friendly, and customer-focused experience throughout the deployment process
Support inventory management, device staging, cable management, and workstation setup as needed
Follow established IT processes, security standards, and deployment procedures