Window System Administrator (EMM/Knox Admin)

SBT Global • Plano, TX

13d • Onsite

About The Position

We are seeking an EMM Administrator to manage and operate an enterprise mobility management (EMM) platform for a large enterprise client. The role is responsible for day-to-day platform administration, device policy and application lifecycle management, and pre-production validation of new devices and operating system releases. The administrator will also serve as the Tier 2 point of escalation for mobile device issues. The ideal candidate has hands-on Android Enterprise expertise, strong operational discipline, and the ability to communicate clearly with technical and business stakeholders.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• At least 3 years of experience administering an enterprise EMM/MDM/UEM solution such as Microsoft Intune, VMware Workspace ONE, MobileIron/Ivanti, or similar.
• Hands-on experience with Android Enterprise, including Work Profile, Fully Managed, and COPE, and Managed Google Play app deployment.
• Working knowledge of Active Directory/Entra ID integration, certificate-based authentication, and Wi-Fi/VPN profile configuration.
• Experience in an ITIL-based support environment using incident, problem, and change management, and a ticketing system such as Salesforce.
• Strong written and verbal communication skills in English and the ability to produce clear reports and documentation.
• Ability to work on-site and occasionally outside business hours for maintenance windows or critical incidents.

Nice To Haves

• Direct experience with Knox Manage, Knox Mobile Enrollment, Knox Guard, or Knox Service Plugin.
• Certifications such as Microsoft MD-102, CompTIA Mobility+/Security+, ITIL 4 Foundation, or an EMM certification.
• Experience supporting a large global enterprise environment.

Responsibilities

• Administer the Knox Manage platform, including directory (user/group) synchronization, administrator role-based access control (RBAC), license utilization, and service integrations such as Managed Google Play and certificates.
• Configure and maintain device policies, profiles, and compliance rules for passwords, encryption, restrictions, Wi-Fi, VPN, and email; monitor and remediate non-compliant devices.
• Manage device enrollment through KME and Android Enterprise, remotely lock or wipe lost or departing-user devices, and decommission inactive devices.
• Deploy and maintain public, third-party SaaS, and in-house mobile applications, including target groups, version updates, and managed app configuration.
• Validate new device models, Android OS/One UI upgrades, Knox Manage releases, and new features such as COPE, Knox Guard, and DeX before production rollout.
• Troubleshoot device, OS, and app incidents as a Tier 2 resource; escalate issues to vendor support and drive resolution, including root cause analysis and knowledge base updates.
• Follow change management procedures, prepare the monthly operations report, and maintain SOPs and configuration baseline documentation.

What This Job Offers

• Career Level: Mid Level