Window System Administrator (EMM/Knox Admin)

BTI Solutions • Plano, TX

9d • Onsite

About The Position

The Window System Administrator (EMM/Knox Admin) will be responsible for administering the Knox Manage platform, configuring and maintaining device policies, managing the device lifecycle, deploying applications, and validating compatibility of new features and upgrades. This role involves troubleshooting incidents, following change management procedures, and preparing operational reports. The position requires a strong understanding of enterprise EMM/MDM/UEM solutions, Android Enterprise, and ITIL-based support environments.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience administering an enterprise EMM/MDM/UEM solution (Samsung Knox Manage, Microsoft Intune, VMware Workspace ONE, MobileIron/Ivanti, or similar).
• Hands-on experience with Android Enterprise (Work Profile, Fully Managed, COPE) and Managed Google Play app deployment.
• Working knowledge of Active Directory / Entra ID integration, certificate-based authentication, and Wi-Fi/VPN profile configuration.
• Experience in an ITIL-based support environment (incident, problem, and change management) using a ticketing system such as Salesforce.
• Strong written and verbal communication skills in English; ability to produce clear reports and documentation.
• Ability to work on-site and occasionally outside business hours for maintenance windows or critical incidents.

Nice To Haves

• Direct experience with the Samsung Knox suite (Knox Mobile Enrollment, Knox Guard, Knox Service Plugin).
• Certifications such as Samsung Knox Certified, Microsoft MD-102, CompTIA Mobility+/Security+, or ITIL 4 Foundation.
• Experience supporting a Samsung or other large global enterprise environment.

Responsibilities

• Administer the Knox Manage platform, including directory (user/group) synchronization, admin RBAC, license utilization, and service integrations (Managed Google Play, certificates).
• Configure and maintain device policies, profiles, and compliance rules (password, encryption, restrictions, Wi-Fi/VPN/Email); monitor and remediate non-compliant devices.
• Manage the device lifecycle: enrollment (KME / Android Enterprise), remote lock/wipe for lost or departing-user devices, and inactive device decommissioning.
• Deploy and maintain public, third-party SaaS, and in-house mobile applications, including target groups, version updates, and managed app configuration.
• Validate compatibility of new device models, Android OS/One UI upgrades, Knox Manage releases, and new features (COPE, Knox Guard, DeX) before production rollout.
• Troubleshoot device, OS, and app incidents as Tier 2; escalate to Samsung Knox/vendor support and drive issues to resolution with RCA and KB updates.
• Follow change management procedures; prepare the monthly operations report and maintain SOPs and configuration baseline documentation.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid sick leave
• Life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance
• Optional voluntary life/AD&D coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level