Window System Administrator (EMM/Knox Admin)

SBT Global, Inc.•Plano, TX

9d•Onsite

About The Position

We are seeking an EMM Administrator to manage and operate an enterprise mobility management (EMM) platform for a large enterprise client. The role is responsible for day-to-day platform administration, device policy and application lifecycle management, and pre-production validation of new devices and operating system releases. The administrator will also serve as the Tier 2 point of escalation for mobile device issues. The ideal candidate has hands-on Android Enterprise expertise, strong operational discipline, and the ability to communicate clearly with technical and business stakeholders.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
3+ years of experience administering an enterprise EMM/MDM/UEM solution (Microsoft Intune, VMware Workspace ONE, MobileIron/Ivanti, or similar).
Hands-on experience with Android Enterprise (Work Profile, Fully Managed, COPE) and Managed Google Play app deployment.
Working knowledge of Active Directory / Entra ID integration, certificate-based authentication, and Wi-Fi/VPN profile configuration.
Experience in an ITIL-based support environment (incident, problem, and change management) using a ticketing system such as Salesforce.
Strong written and verbal communication skills in English; ability to produce clear reports and documentation.
Ability to work on-site and occasionally outside business hours for maintenance windows or critical incidents.

Nice To Haves

Direct experience with the EMM platform (Knox Manage, Knox Mobile Enrollment, Knox Guard, Knox Service Plugin).
Certifications such as Microsoft MD-102, CompTIA Mobility+/Security+, ITIL 4 Foundation, or an enterprise mobility management (EMM) certification are preferred.
Experience supporting large global enterprise environment.

Responsibilities

Administer the Knox Manage platform, including directory (user/group) synchronization, admin RBAC, license utilization, and service integrations (Managed Google Play, certificates).
Configure and maintain device policies, profiles, and compliance rules (password, encryption, restrictions, Wi-Fi/VPN/Email); monitor and remediate non-compliant devices.
Manage the device lifecycle: enrollment (KME / Android Enterprise), remote lock/wipe for lost or departing-user devices, and inactive device decommissioning.
Deploy and maintain public, third-party SaaS, and in-house mobile applications, including target groups, version updates, and managed app configuration.
Validate compatibility of new device models, Android OS/One UI upgrades, Knox Manage releases, and new features (COPE, Knox Guard, DeX) before production rollout.
Troubleshoot device, OS, and app incidents as Tier 2; Escalate issues to vendor support and drive them to resolution, including root cause analysis (RCA) and knowledge base (KB) updates.
Follow change management procedures; prepare the monthly operations report and maintain SOPs and configuration baseline documentation.