Window Service Technician - Fontana

Pella Corporation•Fontana, CA

1d•Onsite

About The Position

The Window Service Technician will be responsible for professionally communicating with homeowners and other Avanti colleagues, following rules related to vehicles and safety, and installing Avanti window & door products into newly constructed homes. This role requires the ability to properly execute designated flashing and install methods for vinyl windows & doors, learn The Avanti Install Method (AIM), and help and support team members while always following company safety guidelines. The technician must be able to communicate with customers, set proper expectations, and follow and enforce company policy and procedures.

Requirements

Speak and write in English
36-month minimum, clean Motor Vehicle Record (MVR)
Service Tech are Required to Drive Company Vehicle
Use of hand-tolls and power tools required
Attention to detail is required
Regularly carry up to 80 pounds; team lift when required
Have a positive attitude
Okay working from a ladder up to 20’ height
Basic math knowledge
Communication Skills: Proficient verbal and written English language skills are required as well as good public relations and customer service skills.
Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers.
Must display excellent phone and email etiquette.
Must be able to present an appropriate attitude for the situation when interacting with customers or coworkers.
Ability to use cordless drivers, levels, and nail guns
Ability to safely climb a ladder
Ability to follow OSHA fall protection procedures
Ability to lift up to 30-100 lbs. several times per day
Ability to work in a team environment
Ability to embrace, improve, and more importantly enjoy the opportunity to grow rapidly growing company
Ability to communicate professionally and manage customer expectations
BACKGROUND CHECK REQUIRED

Nice To Haves

Customer service, customer interaction experience preferred.
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
Must be able to tolerate outdoor elements
Clean driving record and MVR a premium
Looking for leaders with the ability to listen and advance
Punctual and reliable; be at work on time every day
Construction experience a plus
Window experience a plus
I am willing to learn AIM method, on-the-job training from day one

Responsibilities

Professionally communicating with homeowners and other Avanti colleagues
Follow rules related to vehicles and safety
Installing Avanti window & door products into newly constructed homes
Properly executing designated flashing and install methods for vinyl windows & doors
Learning The Avanti Install Method (AIM)
Helping and supporting team members
Always following company safety guidelines
Ability to communicate with customers and set proper expectations
Ability to follow and enforce company policy and procedures