Window Service Technician

PARR • Pasco, WA

5d • $25 - $27 • Remote

About The Position

The Window Service Technician is responsible for making sure the windows and doors provided by Parr Lumber are meeting the customers needs. They are making sure that any issues that arise during shipping and install are taken care of. This person will need to be responsive to client requests and respectful while on job sites. The tech will be an important part in achieving Parr’s mission of Legendary Service Through Teamwork by providing a value-added service to product we sold and our customer installed. They will also be responsible for building relationships with our larger clients and providing “Lock & Slide” screen installs, which is a service not offered to everyone.

Requirements

• Experience with wood and vinyl window assembly, installation, and repair
• Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations
• Ability to gather facts and problem solve
• Knowledge of window and door products
• Ability to work unsupervised and desires a high level of responsibility
• Strong interpersonal communication skills
• Ability to be flexible and adaptable to daily changing needs and demands of the team
• Working knowledge of personal computers and application
• Ability to speak, write, and read English required
• High school diploma or GED
• Class C driver’s license and must have and maintain a good driving record required
• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types.
• Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold.
• Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers
• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
• Ability to function independently, as part of a team, and as a leader within your own team with a positive attitude, strong work ethic and commitment to excellence
• Ability to think and respond quickly, positively and professionally to constantly changing circumstances
• Ability to appropriately manage stress and interact with others

Nice To Haves

• Valid driver's license and clean driving record

Responsibilities

• Utilizes safe work practices in all aspects of the work performed to include vehicle operation, use of hand and power tools, and handling material on the job
• Review work orders for current work schedule
• Establish and maintain professional relationships with customers and business associates
• Quickly respond to customer complaints and concerns
• Load trucks with glass and materials needed
• Keep work area clean and well organized
• Ensure that appropriate paperwork is completed as per company policy
• Check all paperwork for accuracy
• Bill and invoice for parts and service as appropriate
• Report to each appointment on-time and perform duties in an efficient, safe, and timely manner
• Discuss repairs with the customer to ensure satisfaction with a product
• Responsible for the care of a company vehicle and driving while representing PARR
• Aware of safety risks and does due diligence to limit them
• Manage schedule for team as needed, coordinating with Sales and customers
• Perform other related duties as assigned

Benefits

• 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• Standard medical plan with a very low $1,000 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• Footwear subsidy through boot vendor after 90 days of employment
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
• $1,000 referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED