Window Glass Technician

Penske Automotive Group•Austin, TX

10d•Onsite

About The Position

The Window/Glass Technician diagnoses and performs glass repairs on vehicles with efficiency, accuracy, and in accordance with dealership and manufacturer/factory standards. This role involves repairing and replacing auto glass components to maintain vehicle safety standards, providing excellent customer service, and ensuring customer vehicles are kept clean during the repair process. The technician will inspect damage, troubleshoot, and test vehicles to determine required or recommended repairs, and accurately diagnose malfunctions or damage to perform necessary repairs.

Requirements

Exceptional customer service skills
Excellent communication skills including the ability to listen to customers and determine how to assist them
Ability to work well in a team environment and engage effectively with leadership
Knowledge of automotive systems, tools, and repair processes
Outstanding attention to detail with a commitment to quality
Ability to use technical reference materials and technical manuals in written and online formats
Ability to communicate technical terms to non-technical audience
Ability to follow processes to ensure quality and safety
Effective time management skills and ability to prioritize
High school diploma or the equivalent and two-year related experience or equivalent combination of education and experience.

Nice To Haves

Associate's degree (A. A.) or equivalent from a two-year College or technical school.
Three years of verifiable auto glass replacement experience.
Luxury car experience preferred.

Responsibilities

Accurately performs the necessary steps to repair and replace auto glass components to maintain vehicle safety standards
Provides excellent customer service
Ensures customer vehicles are kept clean during the repair process
Inspects damage, troubleshoots, and tests vehicle to determine required or recommended repairs
Accurately diagnose malfunctions or damage and perform the necessary repairs for them
Select appropriate tools, safety equipment, and parts according to job requirements
Install replacement glass in vehicles
Obtain windshields or windows for specific automobile makes and models from stock and examine them for defects prior to installation
Reinstall all vehicle parts that may have been removed prior to glass replacement or repair
Maintain a clean, efficient work area and assist in keeping the shop neat and organized
Documents all work performed and recommended on the repair order in accordance with operating procedures
Safely and professionally operate a company fleet vehicle to and from customer locations throughout the workday
Fulfills all physical requirements of the job
Exhibits self-motivation with organizational and time management abilities
Ability to work independently with minimal supervision
Able to work and collaborate effectively with a team of peers as well as leadership
Understand the terminology of the automobile business and keep abreast of technology changes
Follows all attendance and punctuality standards with adherence to timekeeping standards; Employees are required to record the beginning and ending times of any shift, break or departure from work for personal reasons
Follows the Code of Business Ethics and Conduct
Understands and follows all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned