Window & Door Service Specialist

Marvin•Cleveland, OH

15h•Onsite

About The Position

Infinity Replacement is Marvin’s dedicated window and door replacement business, focused on bringing premium fiberglass products and expert craftsmanship directly to homeowners. We’re growing in the Cleveland, OH market and looking for an experienced installer who wants to use their skills in a more stable, customer-focused service role—without daily full installs. As a Window & Door Service Specialist, you’ll be the go-to expert handling post-install service and warranty work on Infinity windows and doors. This role is ideal for a seasoned installer who understands how windows should be installed, can diagnose issues efficiently, and takes pride in delivering quality work the right way. Instead of rushing from install to install, you’ll work independently, manage your service route, and solve real-world installation and product issues—backed by Marvin’s products, training, and support team. You’ll represent Infinity in customers’ homes, applying your hands-on experience to repairs, adjustments, and service corrections while ensuring every homeowner feels confident they chose Marvin.

Requirements

Dependable, proven work ethic and a self-starter.
Excellent social skills; ability to deliver a difficult message and manage customer expectations.
Excellent computer skills
A positive can-do attitude with the ability to think outside the box to resolve service issues.
Make sound decisions that impact the company from a financial standpoint.
Excellent organizational skills to effectively handle weekly work schedules.
High school diploma or equivalent experience
Shown experience with installing replacement windows and doors.
Excellent driving record and valid driver's license on an ongoing basis
Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.

Responsibilities

Provide post-sales support for Infinity windows and doors.
Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.

Benefits

Company vehicle, tools, and laptop/iPad provided
Consistent weekday work and clear scheduling
Autonomy in the field—trusted to make decisions
Premium products you can stand behind
Hourly pay: $29–$32/hr based on experience
health insurance
paid holidays
paid parental leave
401(k) retirement savings match
$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing
Giving at Marvin – participate in organized volunteer opportunities
Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships