Window & Door Service Specialist

Infinity by Marvin • Cleveland, OH

7h • Onsite

About The Position

Infinity Replacement is Marvin’s dedicated window and door replacement business, focused on bringing premium fiberglass products and expert craftsmanship directly to homeowners. The company is growing in the Cleveland, OH market and is looking for an experienced installer who wants to use their skills in a more stable, customer-focused service role, without daily full installs. As a Window & Door Service Specialist, the individual will be the go-to expert handling post-install service and warranty work on Infinity windows and doors. This role is ideal for a seasoned installer who understands how windows should be installed, can diagnose issues efficiently, and takes pride in delivering quality work the right way. Instead of rushing from install to install, the specialist will work independently, manage their service route, and solve real-world installation and product issues, backed by Marvin’s products, training, and support team. The specialist will represent Infinity in customers’ homes, applying hands-on experience to repairs, adjustments, and service corrections while ensuring every homeowner feels confident they chose Marvin.

Requirements

• Dependable, proven work ethic and a self-starter.
• Excellent social skills; ability to deliver a difficult message and manage customer expectations.
• Excellent computer skills
• A positive can-do attitude with the ability to think outside the box to resolve service issues.
• Make sound decisions that impact the company from a financial standpoint.
• Excellent organizational skills to effectively handle weekly work schedules.
• High school diploma or equivalent experience
• Shown experience with installing replacement windows and doors.
• Excellent driving record and valid driver's license on an ongoing basis
• Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.

Responsibilities

• Provide post-sales support for Infinity windows and doors.
• Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
• Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
• Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
• Work independently, manage your service route, and solve real-world installation and product issues.
• Apply hands-on experience to repairs, adjustments, and service corrections.

Benefits

• Use your install knowledge without full daily installs
• Company vehicle
• Tools provided
• Laptop/iPad provided
• Consistent weekday work and clear scheduling
• Autonomy in the field—trusted to make decisions
• Premium products you can stand behind
• Hourly pay: $29–$32/hr based on experience
• Health insurance
• Paid holidays
• Paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees