Window and Door Service Technician

Renewal by Andersen•Charlotte, NC

1d•Onsite

About The Position

A Service Technician, or skilled service worker, is responsible for providing technical repair and service of our product. The scope of their responsibilities may include installation, maintenance, and overall service of our windows and doors. Their responsibilities include diagnostic review, repair, and replacement of parts as well as the replacement and installation of our product. Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. Renewal by Andersen was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience. Renewal by Andersen has 10 company-owned locations and over 50 independently owned “affiliates” across the United States. S&L Windows is a Renewal by Andersen affiliate that operates in three markets: Charlotte, NC; Columbia, SC; and Greenville/Asheville/Spartanburg. S&L Windows prides itself on being an experienced, reliable partner for its customers by offering superior products and operating with a Green Diamond service mindset. As a family-owned and operated business, S&L Windows is an active member of the community and routinely engages in charitable work through more than a dozen nonprofit organizations. Renewal by Andersen and S&L Windows are proud equal-opportunity employers. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Requirements

2 years in home remodeling
Punctuality is critical
Working an iPad
Have Rforce experience
Comfortable checking and responding to emails
Experience in a finish carpentry industry
Valid Driver’s License in good standing
Clean driving record
Maintain vehicle registration
Monitor service vehicle and make sure to keep it clean
Highly organized with the ability to reflect empathy to customers
Ability to install a window or door from start to finish, including trim work
Proficient computer skills and Microsoft Suite products
Ability to work independently

Nice To Haves

High School Diploma or GED preferred
Window and Door maintenance preferable
Lead Safe Certification preferred

Responsibilities

Make decisions based on job site evaluations for windows and doors that need service attention
Understand correct installation process and proper functioning of windows and doors for evaluation
Provide a good customer experience
Promote the RbA Culture of “Let's be great together” with every interaction
Perform services on all windows and doors whether it be due to installation or manufacturing
Perform assessments of window/door issues and potential installation issues
Other job duties as assigned

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