Window Department Production Manager

Legacy Restoration•Lombard, IL

10h

About The Position

Legacy Restoration is hiring a full-time Window Department Production Manager based in Lombard, Illinois, serving the Chicago metro area. The manager will lead the window department’s people and operations, maintain quality and efficiency, support sales, and help the department grow. Responsibilities span leadership and recruitment, employee development, project coordination, ordering and inventory, customer-job problem solving, and collaboration with sales representatives. The role may require some Saturday and evening work, as well as out-of-state travel to outer markets, potentially for weeks at a time.

Requirements

Ability to work full-time, Monday through Friday, with some Saturdays and evenings as needed.
Experience with windows and restoration services.
Ability to travel out of state to outer markets, possibly for weeks at a time, if needed.
Leadership experience and skills.

Responsibilities

Maintain a high-performing culture and ensure department activities align with company purpose, values, vision, and standard operating procedures.
Conduct daily check-ins with job supervisors, installation teams, and technicians.
Assist the director of windows with recruiting, candidate screening, and interviews.
Set expectations for new hires regarding performance, salary, incentives, and benefits.
Coordinate with HR on onboarding, pre-employment screenings, and WAVE/PI testing.
Attend and lead LLDMT groups and table groups.
Create and maintain department best practices.
Train staff on company expectations, lead weekly team meetings, and encourage high-quality work.
Schedule one-on-ones and weekly production meetings to support team development.
Recognize employee achievements and encourage collaboration.
Oversee company vehicle usage, maintenance, and driving patterns.
Verify window orders for accuracy.
Oversee project builds and coordinate jobs from beginning to end.
Measure windows and doors before placing orders.
Service and repair windows and doors as needed.
Order materials, maintain inventory, and manage staffing levels to support efficient, high-quality projects.
Monitor AJOT for accuracy and revenue opportunities.
Monitor pipelines to ensure jobs progress and deadlines are met.
Resolve problems and make adjustments to ensure successful project completion.
Monitor emergency calls.
Work with sales representatives to answer questions and solve problems.
Maintain open communication and positive relationships between sales and production teams.
Train sales representatives on production processes and decision-making.
Attend required sales meetings and continue learning sales processes and procedures.