Will Call Specialist

REXEL•Carrollton, TX

3h•Onsite

About The Position

The Will Call Specialist is responsible for picking and processing of orders for customer/branch will call, small package, and freight outs. Responsible for handling all processing of orders, paperwork, and procedures as necessary.

Requirements

1+ years of customer service, distribution center, or similar experience
High School or GED - Required
Customer oriented and motivated with excellent communication, organization, and problem-solving skills
Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
Excellent computer skills including demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools
Must have good work approach and be flexible when it comes to assigned job functions
Must be able to work in a team environment and self-motivated
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to read and understand RF scanning devices
Ability to work overtime

Nice To Haves

Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment preferred
Product knowledge a plus
Warehouse Management System (WMS), AS/400, or other systems knowledge a plus
Bilingual in Spanish is preferred

Responsibilities

Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safety
Utilize RF (Radio Frequency) hand-held devices and printer during the picking process
Perform daily machine check list and operate any material handling equipment safely and efficiently as required
Efficiently and accurately pick, label, and stage orders for customer/branch will call, small packages, and freight out orders for outbound shipments and/or will call pick up
Properly handle, move, stack, and/or pack various types of merchandise for pick up or shipment
Ensure products are free of damage
Carry or transport orders to the will call or small package staging areas with any material handling equipment as needed
Accurately process all small package shipments
Collect all will call paperwork and signatures
Interact with customers and branch drivers in a polite professional manner
Properly use and understand all computer programs and hardware necessary for completion of the job task
Report any damage to electronic hardware, material handling equipment and the Distribution Center immediately to a Supervisor
Perform other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within