Will Call Lead (Days)

Shamrock Foods•Phoenix, AZ

7d•Onsite

About The Position

The Will-Call Lead will facilitate all internal/external customer demands, resources, and processes creating the greatest efficiencies possible and an Exceptional Customer Experience. Will- Call Lead will create a culture and workplace environment that is equally centered on customer satisfaction and meeting or exceeding workflow and process efficiency goals. This role will ensure the accurate fulfillment of Will Call orders through the FSW, manage the return process, and coordinate with shuttle drivers, DSRs, customers, FSW associates and leadership.

Requirements

High school diploma or GED
Fluency in English; speak, read, and write
One to two years related experience and/or training.
Good to moderate competency in MS Office products
Must have 3 months of manual warehouse handling experience or 3 months of extensive manual labor experience.
Strong people/verbal/written skills necessary.

Nice To Haves

Money handling/cashier experience preferred
Foodservice industry preferred; retail or distribution experience acceptable.

Responsibilities

Clerical responsibilities include, cash handling and drawer balancing and close out process.
Manage order discrepancies and DSR information requests, serve as point person for all fulfillment activities
Ensure all associates are prepared each day (uniforms, equipment, stretching, supplies, etc.)
Improve associate knowledge and understanding of roles and responsibilities through cross training of all will call processes
Supervise fulfillment activities to ensure efficient processing and order flow
Evaluate Will Call volume and report to Ops and FSW Leadership
Ensure proper accounting checks and balances are adhered to in regard to monies and invoices
Create an environment of collaboration and conduct team meetings for team building and process improvement.
Ensure compliance with all safety policies and procedures
Regular and reliable attendance.
Other duties as assigned