Will Call Customer Service Ops Associate
Digital Room LLC•Los Angeles, CA
•$21 - $23•Onsite
About The Position
We are actively hiring for Will Call Customer Service Associate for our location in Torrance, CA. This role involves assisting various teams with Will Call and production-related issues, coordinating with production personnel to ensure timely order fulfillment, and communicating effectively with customer-facing groups regarding order status and potential delays. The associate will also be responsible for identifying and escalating product defects, participating in process improvement, and handling order modifications.
Requirements
- Quality Assurance & printing experience
- PrePress, Design knowledge
- Excellent analytical, problem solving and decision making skills
- Proficient Communicator (excellent verbal and written communication skills)
- Excellent prioritization and time management skills
- Excellent computer skills (Excel, MS Office)
- Can navigate and use relevant functionalities in IMS while including downloading of reports
- Is customer-centric and has a positive / can-do attitude
Responsibilities
- Assist HD, Sales, Team Leads and IRS team with Will Call and production complaints- Open a PT, and alert IRS team with QC issues at Will Call counter
- Coordinate with key production personnel and HD, Sales, Team Leads and IRS team to identify items that will not meet deadline for shipping or delivery
- Follow up with production items that are delayed/late
- Communicate in timely fashion information about late items to customer facing groups
- Order/Item identifiers and basics (ie JO Number, Item Number, Original due date)
- Actions taken to make sure items are fulfilled the soonest possible time (if applicable)
- Stop production if serious product defects are detected
- Participate in the development of product specifications
- Communicate and follow up with customer facing groups on information that production needs to fulfill orders
- Coordinate with key production personnel customer requests and communicate whether such requests can be granted
- Upgrades and downgrades with orders (e.g. changes in quantity, stock, TAT, shipping method)
- Provide feedback on identified issues/concerns that need to be addressed and when capable provide suggestions or be part of a team to address concerns and improve processes. This includes escalating concerns to leadership when deemed necessary
- Must be proactive with completing other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
