Will Call Coordinator

Performance Food Group•Johnson City, TN

2d•Onsite

About The Position

The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location's service/will call area/window/desk. The position may report to the warehouse or sales department. The Will Call Coordinator performs duties including but not limited to selecting product, palletizing product, organizing product by order, processing invoices, handling payment, and other related duties. The position interfaces with customers, associates and vendors. The position requires strong customer service and interpersonal skills, organization skills and the ability to manage multiple priorities. The Will Call Coordinator functions as a team member within the warehouse department and performs all duties as assigned to meet business needs. Performs all duties in accordance with the Company's safety and work process policies and procedures. Accurately, timely and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in assigned will call area. Keeps will call area organized, clean and free of clutter and debris. Provides administrative support including verbal/written communication, all required paperwork and system data entry. Completes all duties accurately and timely. Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents. Communicate with customers, vendors and company personnel in a positive and proactive manner. Understands the critical need for Food Safety and HACCP in all work activities, application and documentation. Perform back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc. Performs other related duties as assigned.

Requirements

Strong customer service skills
Interpersonal skills
Organization skills
Ability to manage multiple priorities
Performing all duties in accordance with the Company's safety and work process policies and procedures
Computer skills

Nice To Haves

1-3 years Foodservice distribution warehouse related work experience
Operating a pallet jack and/or forklift
Customer service experience
Pallet Jack and/or Forklift Certification

Responsibilities

Selecting product
Palletizing product
Organizing product by order
Processing invoices
Handling payment
Selecting product from pick slots
Keeping will call area organized, clean and free of clutter and debris
Providing administrative support including verbal/written communication, all required paperwork and system data entry
Completing all duties accurately and timely
Analyzing and interpreting numerical data and performing basic math functions
Ensuring count accuracy, record count, and verifying quality and labeling of orders according to shipping documents
Communicating with customers, vendors and company personnel in a positive and proactive manner
Understanding the critical need for Food Safety and HACCP in all work activities, application and documentation
Performing back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.
Performing other related duties as assigned