WillCall/Showroom 9:30am - 6:00pm M-F

SanMar- External • Shakopee, MN

1d • $20 - $26 • Onsite

About The Position

A Will Call Associate at SanMar is responsible for listening to customers, consistently meeting and exceeding their needs and expectations. This role involves researching, locating, and loading customer orders at a fast and accurate pace. Associates are also required to safely and efficiently load trailers and other vehicles by manually lifting and stacking cases of product.

Requirements

• High School Diploma
• 4-6 years of warehouse experience
• Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information.
• Basic math skills in counting and quantity required.
• Demonstrated ability to follow directions and change priorities or job duties as business needs require.
• Excellent organization, ability to multi-task and prioritize daily responsibilities.
• Detail oriented, ability to follow-through on projects and handle multiple tasks at once.
• Self-starter with strong initiative
• Demonstrates the ability to follow directions and change priorities or job duties as business needs require; support or rotate to other production functions as needed.
• Ability to work efficiently, with minimal supervision.
• Ability to work under pressure, and adhere to meeting customer deadlines.
• Ability to learn about SanMar’s product offerings.
• Ability to learn about apparel decoration methods.
• Familiarity with Microsoft Office, High Jump and D365 necessary to perform the job.
• Able to work both independently and within a team.
• Demonstrated verbal and written communication skills.
• Strong attention to detail.
• Essential days or overtime may be required.

Responsibilities

• Operate internal systems that store customer information, such as High Jump and Ody.
• Answer customer inquiries over the phone, via email and in person.
• Offer comparable product substitutions and alternative locations when out of stock.
• Prepare all completed out going USPS for daily pick up.
• Document pertinent information clearly in High Jump and/or Ody.
• Educate customers on the SanMar Difference and products.
• Effectively solve problems and find the best solution for both SanMar and the customer.
• Return customer voice messages and e-mails within 24 hours.
• Maintain Health Screening Logs for vendors and visitors.
• Maintain cleanliness and organization of the showroom and will call area within the warehouse.
• Research and enter external and internal errors for stats.
• Offer up to date and accurate information to customers and co-workers.
• Responsible for checking out equipment and returning in same condition.
• Maintain safe, neat and clean work area by adhering to SanMar safety regulations.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start.
• 8 paid holidays
• 1 paid family day off
• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED