Wildwood Grove Attractions Team Member B - Dollywood Theme Park - Part Time Seasonal

All Career•Pigeon Forge, TN

11d•Onsite

About The Position

The Wildwood Grove Attractions Team Member B is responsible for all aspects of assigned attractions, to include safety, friendliness, cleanliness, and line speed within assigned areas. This role involves operating ride controls, communicating safety rules, assisting guests, and maintaining the cleanliness and efficiency of attractions. The position requires adaptability to varying hours and locations, and a commitment to providing a positive guest experience.

Requirements

Minimum of 14 years of age is required for Grouper/Greeter positions at Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
Minimum of 16 years of age is required for Ride Operators at rides designated as Moderate Thrill Attractions and for Grouper/Greeter positions at Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
Minimum of 18 years of age is required for Ride Operators at rides designated as High Thrill Attractions
Basic computer skills
Must successfully complete a pre-employment background check and drug screen
Ability to safely operate company vehicles according to company policy
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able to wear full body safety harness and climb up to a 200ft. lift in order to perform inspections, conduct ride evaluations, and host training
Able to climb evacuation steps and maintain good balance
Able to ride all rides/attractions which require a physical ride through inspection
Able to wear all PPE as required
Able to tolerate all chemicals/detergents utilized in the area
Able to be subjected to periodic random drug screening as outlined by company policy
Able to remain attentive and alert at all times
Able to memorize written safety standards and/or scripts
Able to speak clearly to include the use of P/A systems and two-way radios
Able to work outdoors in a variety of different weather elements with exposure to bees, insects, and wildlife
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
Able to meet the physical demands of the job
Able to have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods

Nice To Haves

Any activity with use of a motor vehicle to include trams and shuttles
Drive vehicles operated exclusively on rails
Work on or ascend lift hills whether in training, normal operations, or evacuations

Responsibilities

Operate ride controls/control panels in all weather conditions
Communicate and enforce safety rules
Steady guests while entering/exiting ride vehicles during evacuations
Inspect harness and other safety equipment prior to use
React calmly and quickly in stressful/emergency situations
Physically assist guests throughout the ride/attraction as required
Observe guest actions during ride operations to prevent safety hazards
Ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
Complete required safety paperwork daily
Initiate friendly interactions with guests
Clean ride/attraction daily as needed
Work varying hours and at different areas when needed
Complete ride/attraction safety ride-around/walk throughs if/when required
Learn and enforce all centralized measuring guidelines
Follow all safety standards to include reporting any violation of standards