Wide Format & Zund Lead
About The Position
StickerYou is a leading global e-commerce company for custom die-cut products such as stickers, labels, decals, temporary tattoos, and more. Our proprietary platform infuses automation technology and creativity to empower anyone to make the best custom products in any size, shape, and quantity. Business and consumers can make their marketing, packaging, décor, or personal expression professional grade. We believe in the enormous power of customization. We are a smart, creative, and passionate group dedicated to growing the most talented and engaging people in Toronto, Canada. We proudly make custom products locally for the global market using software and advanced digital manufacturing. We make what matters stick! The Role We are looking for an experienced Wide Format & Zund Team Lead to lead our 24/7 Wide Format production team. This is a hands-on people leader role responsible for ensuring safe, efficient, and high-quality production while supporting operators with technical troubleshooting, equipment operation, and process improvements. The ideal candidate combines strong expertise in digital printing and colour management with proven people management and leadership skills.
Requirements
- 3+ years of experience in digital or wide-format printing, preferably in a production leadership role.
- Previous experience supervising or leading a production team in a 24/7 environment.
- Strong hands-on experience with wide-format digital printing equipment.
- Strong knowledge of colour management and digital print workflows.
- Experience with Epson, Mimaki, HP, or similar digital printing technologies.
- Experience with Zund cutting equipment is strongly preferred.
- Strong troubleshooting and problem-solving skills.
- Experience with RIP software and production workflows.
- Proven ability to manage employee performance, KPIs, reviews, attendance, and workplace issues.
- Strong communication, organization, and leadership skills.
- Ability to work in a fast-paced production environment and make effective operational decisions.
Nice To Haves
- Experience with Zund cutting equipment is strongly preferred.
Responsibilities
- Lead and support a 24/7 Wide Format production team across multiple shifts.
- Oversee daily production priorities, workflow, quality, and output.
- Operate and troubleshoot wide-format printing equipment, including: Epson S9170, Epson S80600/S80600L, Mimaki UV, HP R2000, UV DTF.
- Manage and troubleshoot colour consistency, profiles, substrates, RIP settings, and print quality.
- Lead operations of the Zund S3 L-1200 digital cutting system.
- Train and support operators on printing, cutting, equipment, and production processes.
- Troubleshoot equipment, software, material, registration, and production issues to minimize downtime.
- Track individual and team KPIs, including productivity, quality, downtime, attendance, and on-time production.
- Conduct employee check-ins and performance reviews and address performance, attendance, and behavioural concerns.
- Participate in hiring, onboarding, training, and disciplinary processes in partnership with management and HR.
- Ensure SOPs, safety procedures, quality standards, and production processes are consistently followed.
- Identify opportunities to improve productivity, reduce downtime, improve quality, and optimize material usage.
- Work with IT, Product, vendors, and other departments to resolve technical and operational issues.
Benefits
- Ample learning and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
