FST Level 3 (HSIJ and Wide Format)

Fujifilm•Dallas, TX

3d•$35 - $39•Remote

About The Position

The Field Service Technician – Level 3 will report to the Regional Support Manager and will be responsible for the service and maintenance of either multiple product lines that the GCD service team supports or a high-speed inkjet product line. This level technician will demonstrate a full working knowledge of the product lines they support including theory of operation as well as the mechanics. This position will require travel throughout the United States. This is a remote position within the Dallas, Texas area.

Requirements

5 or more years of field service experience with industry-related product lines
High School diploma or GED equivalent
Working knowledge of electronics or 2+ years field territory assigned experience
Computer skills with emphasis on operating systems and hardware.
Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
Ability to work with cross functional teams
Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
Requires a valid state driver's license (Real ID compliant), and passport
Must be able to do extensive traveling

Nice To Haves

Bachelor's Degree or equivalent experience and training
Relevant experience with specific product line the position is targeting.
Outstanding communication, interpersonal and leadership skills.
Excellent organizational and time management skills.
Understand and embrace importance of communication and its role relative to the customer.

Responsibilities

Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
Analyze and evaluate equipment performance
Install and remove equipment and systems as required
Install required modifications and engineering changes to ensure that the equipment is within specifications and to maximize customer productivity
Perform pre-installation assessment and site inspection on equipment in accordance with equipment requirements
Provide customer phone support as needed
Provide technical support to other technicians as needed
Provide sales assistance in demos and/or customer visits
Working with the scheduler team, manage and perform preventative maintenance on trained equipment
Work closely with and develop strong business relationships with the customer and client personnel
Complete all required reporting procedures related to the maintenance and repair of the equipment
Completes all required administrative tasks in an accurate and timely manner.
Accounts for all time and activity by recording information through the proper tracking system.
Monitor and manage the return of all parts
Attend training classes and develop necessary knowledge and skills to service GSD supported equipment and to advance to a level 4 position
Weekend work and overtime required as needed for installations, service calls and training
Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
Perform related duties as assigned by manager