WIC Vendor Outreach Specialist

TX-HHSC-DSHS-DFPS•Austin, TX

2d•$4,523 - $7,254•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. This position performs complex (journey-level) consultative services and technical assistance work for the Vendor Outreach Branch of the Vendor Management & Operations Unit. Work supports the United States Department of Agriculture Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program. Conduct onsite and/or face-to-face training and vendor onsite evaluations, and provide technical assistance to WIC vendors onsite, by phone, and via email. Prepare reports of findings and recommendations. Responsible for outreach and communication activities including vendor complaints, general program inquiries, marketing materials, analyzing and providing Qualtrics vendor survey results, and other related customer service issues or requests from internal and external stakeholders. Evaluate and process vendor applications, prepare and disseminate vendor contracts/agreements and perform needed activities on those contracts/agreements, including data entry and contract execution. Complete participant access analysis and respond to programmatic inquiries. Assist with development of WIC vendor training curriculum and training aids. Assist with policy and procedure changes and implementation. Work under general supervision, with moderate latitude for the use of initiative and independent judgment.

Requirements

General statistical and reporting methodologies
Contracts and contract development
Legislative process and public accountability systems
Related state and federal laws, regulations, policies, rules and requirements
Project coordination, business process improvement, and strategic planning
Effective verbal and written communication
Identifying problems, evaluating alternatives, and implementing solutions
Working collaboratively and cooperatively with diverse groups
Developing and revising policies and procedures
Organizing, managing, and prioritizing tasks and schedules
Report preparation for internal and external stakeholders
Organizing, coordinating, and directing projects and reports
Use of technology, such as Microsoft Office, Internet research, Adobe Pro, and databases
Think creatively and support creative thinking in others
Understand, interpret and apply rules, regulations, policies and procedures
Establish goals and objectives
Interpret data and develop effective operating procedures
Organize and present information effectively, both verbally and in writing
Build effective work teams and display effective leadership
Provide exceptional, timely and accurate customer service
Prioritize and plan assignments, and handle multiple projects in a fast paced environment
Work effectively under pressure
At least two (2) years of customer service experience
At least two (2) years of experience in the training of adults
At least two (2) years of experience in database usage
Ability to travel up to 50% as indicated on the application
Certified Texas Contract Manager (CTCM) or complete the requirements to become a Certified Texas Contract Manager within 12 months of employment.

Nice To Haves

Associate's Degree or higher

Responsibilities

Conduct onsite and/or face-to-face technical assistance for WIC vendors, conduct vendor onsite evaluations, and assist with vendor training as needed. (20%)
Handle outreach and communication activities including vendor complaints, general program inquiries, preparation and distribution of marketing materials, detailed correspondence, Qualtrics survey results, and any other related customer service items from internal and external stakeholders. (20%)
Collect information in an application, prepare and disseminate vendor contracts/agreements and perform needed activities and correspondence on those contracts/agreements, including data entry and contract execution. (20%)
Coordinate and conduct shopping experiences (15%)
Assist in planning, development, implementation, and analysis of vendor training curricula and training aids. (10%)
Complete participant access analysis, collect and track data, and collaborate with staff on any special projects, presentations, or reports. (5%)
Assist with updating and implementing WIC vendor policies, branch and unit procedures, and analyzing policies based on changing business needs. Develop/update procedure manual. (5%)
Perform other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or locations. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. (5%)