WIC Program Assistant

Outagamie County•Appleton, WI

2d•Onsite

About The Position

This is an opportunity to become an active member of a local health department. The Program Assistant - Women, Infant, and Children (WIC) position will challenge you to develop and apply skills to help ensure a safer and healthier community. Make an impact and become a part of our public health team. Reporting to the Human Services Supervisor - WIC, the Program Assistant - WIC performs WIC enrollment, eligibility determination and health screenings. Depending on the education may provide nutritional education as approved by the federal guidelines for the WIC Program, and State Lead Program. The mission of Outagamie County Public Health is to PREVENT disease and injury, PROMOTE wellness, and PROTECT the health of the community.

Requirements

High School diploma required.
A minimum of one year’s customer service experience, preferably within health care with proficiency in keyboarding skills and general computer knowledge required.
Must possess and maintain a valid driver's license.
Ability to take measurements such as height and weight accurately and perform iron and lead testing.
Knowledge of basic nutrition with emphasis on the nutritional needs of women, infants and children.
Ability to effectively communicate in English, orally and in writing, and understand and follow written and oral instructions.
Ability to conduct interactive interviews and obtain information in a non-judgmental manner.
Ability to maintain accurate, legible and detailed records and documentation.
Ability to walk, stoop, climb, bend, stretch; push, pull and lift up to 35 pounds, understanding and utilizing proper body mechanics.
Knowledge of pertinent State and Federal rules and regulations.
Customer service skills and tact, diplomacy and cultural sensitivity.
Ability to maintain composure in a noisy, fast-paced setting.
Ability to work with infants and small children.
Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie County Work Rules and Terms of Employment.
Knowledge of diverse cultures and sensitivity to cultural differences.
Knowledge of basic office practices and procedures.
Ability to determine priorities, plan and organize work schedule to meet mandated deadlines.
Ability to effectively understand and follow written and oral instructions.
Ability to respect the diversity of the population served by the Health and Human Services Department and to work effectively with a multi-cultural population and varied socioeconomic groups.
Navigate stressful situations with participants by maintaining a measured, professional, and empathetic approach.
Ability to accept direction from other professional staff.
Ability to build and maintain productive working relationships with multidisciplinary and multicultural staff members, community groups and other county employees.
Ability to maintain confidentiality according to WIC Policy.
Ability to exercise sound judgment, critical thinking and work independently.
Knowledge of community and ability to represent the department in community situations.
Operate business computers and office machines including Microsoft Office products such as Word, Excel, PowerPoint, Outlook and SMS text messaging.
Ability to add, subtract, multiply, divide, calculate decimals and percent and make use of the principles of descriptive statistics.

Nice To Haves

Associates degree in dietetic technician, human services, health promotion or other health sciences preferred.
Bilingual proficiency in speaking, reading, and writing in Spanish, Hmong, Swahili, or another language based on the needs of the WIC program is preferred.
The Core Competencies for Public Health Professionals are a set of competencies for the broad practice of public health. ( http://www.phf.org/resourcestools/Pages/Core_Public_Health_Competencies.aspx ). Developed by the Council on Linkages, the Core Competencies reflect skills that are desirable for professionals who deliver the Essential Public Health Services. The Core Competencies serve as the foundation for public health practices and are intertwined in the key responsibilities listed above.

Responsibilities

Answers multi-line telephone, takes messages and schedules appointments.
Provides information about the WIC program and enrolls families.
Conduct interviews and verify eligibility for WIC Certification.
Performs health screening tests, including hemoglobin, lead, weight, and height, using appropriate medical equipment.
Maintains and files information, participant records, medical charts and other data systems as appropriate.
Documents into state’s WIC electronic program, ROSIE (Real-time Online Stateful Information Environment) using accepted abbreviations and nomenclature.
Provides interpretation/translation services for Public Health Participants.
Monitors inventory of medical supplies necessary for screening tests, such as lancets, microcuvettes, gauze, band aids, etc.
Performs quality control tasks on medical equipment including Hemocue, Lead Analyzer and scales by checking and verifying values.
Disinfects anthropometric and hematological equipment following sanitation procedures.
Completes all necessary paperwork and reports in a timely manner.
Assists in coordinating services as necessary with service providers.
Maintains regular and predictable attendance, works overtime/extra hours as required.
Maintains emergency preparedness core Public Health competencies by participating in preparedness training exercises and planning events.
Performs other duties as assigned.