Program/Nutrition Assistant, WIC

SOUTH MIDDLESEX OPPORTUNITY COUNCIL•Framingham, MA

11h•$22 - $23•Hybrid

About The Position

Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants.

Requirements

Fluency in English, Spanish AND Portuguese required.
High School Diploma or GED.
Valid Driver’s License.
Reliable, daily means of transportation to/from/between multiple WIC sites.
Availability to work during morning, afternoon, evening and Saturday hours.
One year office experience with good computer skills.
One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker or home health aide.
Excellent communication, interpersonal and customer service skills.
Well-organized, systematic, team-work approach to work.
Interest in nutrition or health care.
Sensitivity to the needs of participant population.

Responsibilities

Travel to multiple WIC sites.
Answer and direct phone calls.
Screen applicant inquiries for eligibility.
Manage appointment scheduling/rescheduling including reminder phone calls.
Greet and triage participants to appropriate staff.
Oversee flow of applicants/participants in waiting area.
Clerical duties as assigned/required.
Verification of identity, income, residency, participant category and data entry.
Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors.
Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs.
Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits.
Issuing and re-issuing food/formula prescriptions/benefits.
Security of WIC e-cards.
Receive training and attend appropriate in-services to attain competency and earn CEUs.
Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects. of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education.
Participate in quality assurance activities.
Assist in the planning and development of education materials and group nutrition education activities.
Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.

Benefits

Up to 3 weeks of vacation
2 weeks of sick time
12 paid holidays
Employer-paid Life Insurance & AD&D
Long-Term Disability
Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program
Dental Plans with Orthodontic Coverage
EyeMed Vision Insurance
403(B) Retirement Plan with a company match
Term and Whole Life Insurance
Accident Insurance
Critical Illness
Hospital indemnity
Short-Term Disability
Flexible Spending Accounts
Dependent Care Accounts
Employee Assistance Program
Tuition Reimbursement