WIC Outreach/Retention Specialist

ADELANTE HEALTHCARE INC•Phoenix, AZ

9d•Onsite

About The Position

The WIC Outreach/Retention Specialist increases participation in the WIC program by coordinating and conducting targeted outreach so eligible participants are aware of the program, and by using internal reports to retain eligible people who are not currently participating. The role includes community engagement and partnerships, participant education and support, WIC eligibility and benefit services, and documentation and clinic support. The position is based at Adelante Healthcare Center Support Office in Phoenix, Arizona, and is full-time. Employees are expected to contribute to Adelante Healthcare and the community while demonstrating a commitment to quality, patient safety, employee engagement, innovation, integrity, professionalism, and competence. The organization’s core values are Compassion, Excellence, Integrity, Learning, Respect, and Sustainability. Employees also participate in interdisciplinary collaboration, follow the Compliance Program and Standards of Conduct, and maintain a caring, team-based environment focused on wellness and health outcomes. The work may involve travel to clinic sites and exposure to prevailing weather, moderate noise, and clinic-related health hazards such as contagious diseases and blood-borne pathogens. Physical activities may include prolonged sitting, standing, walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, hearing, smelling, and managing work-related stress. The role frequently requires lifting or moving up to 25 pounds without assistance and may occasionally require lifting or moving up to 50 pounds with assistance. Reasonable accommodations may be made where applicable.

Requirements

High school diploma or GED from an accredited institution.
Strong familiarity with the Valley.
Knowledge and experience working with people of various cultures and social status.
Exceptional interpersonal skills and a strong interest in interacting with people.
Strong organizational skills and ability to prioritize and multitask.
Ability to work some evenings and weekends.
Certification in CPR for the Health Care Professional and AED through courses following American Heart Association and Red Cross guidelines, including cognitive and skills evaluations.
Valid Arizona driver’s license and current insurance.
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations.

Nice To Haves

Bilingual in Spanish and English.

Responsibilities

Conduct outreach and retention activities in accordance with Arizona WIC policies and procedures.
Build and maintain partnerships with community organizations, businesses, schools, and other local resources to increase WIC awareness and participation.
Represent WIC at community events, presentations, and outreach activities to promote enrollment and retention.
Educate participants and community members about WIC eligibility, benefits, nutrition education, breastfeeding support, and available resources.
Collaborate with internal teams, including Marketing, to support outreach and engagement initiatives.
Document outreach, retention, and participant activities accurately and promptly, and use data to support program improvement.
Conduct health appraisals, nutrition assessments, and required laboratory testing, documenting information in the AIM system.
Determine WIC eligibility, complete required certifications, and issue benefits in compliance with program requirements.
Provide nutrition education, counseling, breastfeeding support, and referrals to participants and families.
Identify high-risk participants and refer them to a Registered Dietitian as appropriate.
Maintain accurate records, protect participant confidentiality, and comply with documentation standards.
Support daily clinic operations, address routine customer service concerns, and assist with reports, projects, and other assigned duties.
Promote and participate in interdisciplinary communication and collaboration to support quality health care delivery.
Comply with organizational standards, policies, procedures, the Compliance Program, and Standards of Conduct, and report potentially noncompliant conduct.
Perform other duties as requested or assigned.