WIC Nutrition Assistant

Fond du Lac County•Fond du Lac, WI

About The Position

The WIC Nutrition Assistant promotes and screens potentially eligible WIC families via telephone, in-person, or internet-based inquiries. This role accurately assesses and documents income determination, I.D., proof of residency, and proof of pregnancy for certification appointments, ensuring compliance with documentation requirements. The assistant schedules appointments according to WIC policies and procedures, uses WIC reports to maintain caseload, and performs functions like appointment reminder calls and rescheduling missed appointments. They are responsible for knowing WIC policies and procedures, following Health Department and Project Specific policies, and attending WIC and Health Department staff meetings. The role also involves completing necessary annual trainings, assisting with other health department duties, and participating in professional development activities. The WIC Nutrition Assistant must be able to relate to clients with understanding and compassion, demonstrate tact and good judgment, and establish effective public and working relations. They need to find equivalent means of expression in each language, have a good memory for recording information, possess working knowledge of time management, and employ strategies for culturally-sensitive public health delivery. Maintaining a work environment that supports breastfeeding mothers and their infants, and assessing strengths of individuals and communities based on cultural and socioeconomic sensitivity are also key aspects. The position involves significant interaction with the general public, scheduling participant appointments, making referrals, contacting participants for reminders and rescheduling, and participating in breastfeeding initiatives. Working knowledge of the WIC Program and general knowledge of the healthcare system are required. The role includes conducting medical screenings for hemoglobin and taking anthropometric measurements, responding to public health emergencies, and promoting adjunctive WIC programs. Financial skills include performing math to determine income eligibility. Leadership skills may involve quality improvement facilitation and coordinating projects. Direct service duties include assisting with the WIC office purchasing and invoicing process, ordering supplies, preparing and ordering WIC nutrition education materials, and scheduling meetings, conferences, trainings, and travel. Clerical tasks include typing, answering phones, taking applications, scheduling appointments, making reminder calls and texts, and processing transfers. The ability to operate modern office equipment and software, maintain accurate records, efficiently schedule participants, produce statistical tables and reports, provide computer, clerical, and reception services, prepare and maintain client records, perform WIC tasks on the office computer, check screening equipment, perform quality control and calibration on screening tools, maintain appointment schedules, clean the exam room, and demonstrate a positive attitude are essential. Other duties may be assigned by the WIC Director, including responding to emergency events.

Requirements

Graduation from High School.

Responsibilities

Promotes and screens potentially eligible WIC families via telephone, in-person or internet based inquiries.
Accurately assesses and documents income determination, I.D., proof of residency and proof of pregnancy for certification appointments.
Ensures compliance with documentation requirements including obtaining necessary signatures and records retention requirements as specified in WIC policy.
Schedules appointments following WIC policies and procedures for procession standards, re-certification guidelines and benefit issuance.
Uses WIC reports to maintain WIC caseload to perform functions of making appointment reminder phone calls and texts and rescheduling missed appointments.
Responsible for knowing WIC policies and procedures located on WICShare.
Follows Health Department and Project Specific policies locates on the Health Drive.
Attends WIC and Health Department staff meetings.
Completes necessary annual trainings including but not limited to CPR, WIC Confidentiality, ROSIE Security, Mandated Reporter, Blood borne Pathogens.
Assist with other health department duties and activities as assigned.
Participates in professional development activities (i.e. meetings, seminars, conferences, etc.) to improve and remain abreast of professional & legislative advancements & innovations.
Ability to relate to clients with understanding and compassion for their needs utilizing person centered principles.
Demonstrate tact and good judgment with dealing with people.
Ability to establish and maintain effective public and working relations.
The ability to find equivalent means of expression in each language even when there are no equivalent words.
Good memory for mechanism to record what is said.
Working knowledge of time management.
Employ strategies to assure culturally-sensitive public health and health service delivery systems.
Maintain a work environment that supports and accommodates the needs of breastfeeding mothers and their infants.
Assess strengths of individuals and communities and respond appropriately to their needs based on sensitivity to and respect for their diverse cultural and ethnic backgrounds and socioeconomic status.
Schedules participant appointments.
Make referrals to various communities, agencies and programs as needed.
Contact participants for appointment reminders and rescheduling.
Participates in clinic and community breastfeeding initiatives.
Working knowledge of the WIC Program.
General knowledge of the health care system.
Conduct medical screenings for hemoglobin and take anthropometric (height and weight) measurements in accordance with State WIC policies and procedures.
Respond to Public Health emergencies, as needed, including outside regular office hours.
Promotes adjunctive WIC program including but not limited to Farmers Market, Fit Families, and WIC Breastfeeding Peer Counseling.
Ability to perform math skills to determine income eligibility.
Quality improvement facilitation.
May be assigned to coordinate or manage variety of projects per WIC Director.
Assists in maintaining WIC office purchasing and invoicing process including ordering office and medical supplies and rendering invoices upon receiving items.
Assist in preparing and ordering WIC nutrition education materials.
Assist in scheduling meetings, conferences, trainings and travel for WIC staff.
Ability to type appropriately and correctly.
Ability to perform various clerical tasks; i.e. answer phone, take applications, schedule appointments, reminder phone calls, text messages, and process transfers.
Ability to operate various modern office equipment and applicable software programs including but not limited to computers, multi-line phone system, faxes, iPads, cell phones, ROSIE software, Wisconsin Immunization Registry, Wisconsin Forward Health Portal, DocuSign, Cornerstone, Microsoft Teams, Outlook, Excel, Webex.
Ability to maintain accurate and complete records.
Ability to efficiently schedule participants.
Produces statistical tables, forms, labels and reports as requested by WIC Team.
Provides computer, clerical and reception services.
Prepares and maintains client records and files.
Ability to perform various WIC tasks on office computer; including texting WIC participants, running reports such as appointment/benefit/no-show reports to help in maintaining WIC participation and caseload.
Prepare new client packets.
Check screening equipment for accuracy and assure items are stocked nightly.
Perform quality control and calibration on WIC screening tools including but not limited to Hemocue, stadiometer, scales (adult and baby), pronto machine.
Maintains appointment schedules and related paperwork.
Responsible for cleaning exam room between screening clients and ensuring workspace is kept clean.
Demonstrate a positive attitude, time management skills and respect on a daily basis.
Other duties may be required and assigned, by WIC Director; including responding to an emergency event.