WIC Nutrition Aide

Cascade County•Cascade County, MT

10d

About The Position

The WIC Nutrition Aide works in the Special Nutrition Program for Women, Infants and Children (WIC) at the City-County Health Department (CCHD). The position primarily functions as a clinic receptionist, checking in participants, scheduling appointments, determining financial eligibility, obtaining growth and anthropometric information, issuing and securing food benefits, and performing general clerical, administrative, and organizational duties. The role also promotes and supports breastfeeding, provides program outreach, and refers participants to community services. The successful applicant serves a six-month probationary period and must undergo a criminal background check; its results may disqualify an applicant from county employment. The position is covered by the collective bargaining agreement between Cascade County and Federation of the Cascade City County Health Department Local #7772 (MFPE). Cascade County is an equal opportunity employer and provides reasonable accommodations for known disabilities during recruitment and employment.

Requirements

Minimum of a high school diploma or High School Equivalency (HSE).
Valid driver’s license issued by the State of Montana.
Knowledge of customer service, basic computer data entry, Microsoft Office, general office procedures, community resources, cultural sensitivity, HIPAA and WIC privacy and security requirements, and workplace safety policies.
Skills in time management, organization, accurate recordkeeping, computer use, Microsoft Excel, Word, Outlook, Windows, Internet, customer service, and oral and written communication.
Ability to work as a team member and independently with little direction; perform biochemical tests on children and adults; and work respectfully and empathically with families from diverse socioeconomic and cultural backgrounds.
Ability to communicate professionally with program participants, handle challenging or emotional customer situations, adapt to workplace changes and competing demands, meet deadlines, be punctual, and observe required work hours.
Ability to operate office equipment, maintain confidentiality, read and comprehend materials, analyze and compile reports and documents, follow established lines of authority, identify problems, and suggest improvements.
Successful completion of a criminal background check; the results may disqualify an applicant from consideration.

Responsibilities

Establish and maintain effective working relationships with coworkers, supervisors, and the public, and provide professional customer service.
Schedule appointments for the main and satellite WIC clinics; answer incoming calls, retrieve messages, and respond promptly.
Verify participant categorical, financial, and residential eligibility according to the WIC State Plan.
Use SWEB and Healthy Together data systems and ensure compliance with WIC guidelines.
Refer participants to the WIC Breastfeeding Peer Counselor as needed.
Assist with setting up and cleaning weight rooms and keeping play-area toys sanitary.
Help order, stock, and maintain clinic supplies and educational materials.
Complete required manual documentation and create or update client information in the WIC electronic database.
Perform general clerical and administrative duties for the WIC clinic.
Help families locate community resources and assist with program outreach as needed.
Maintain the security of food benefits.
Follow HIPAA and WIC confidentiality, privacy, and security rules and standards.
Participate in required or requested job-related training.
Report suspected child abuse and neglect as required by law, document appropriately, and inform the supervisor of any need to report to the Child Abuse and Neglect hotline.
Perform duties efficiently and effectively, follow CCHD and County policies and procedures, and maintain required CCHD/WIC program immunizations.
Perform other related duties as assigned or required.