WIC Clerk

VARIETY CARE INC•Del City, OK

1d•Onsite

About The Position

Under the supervision of the WIC Clinic Manager, the WIC Clerk performs clerical duties for Variety Care’s Women, Infants & Children (WIC) program. Duties include answering calls, determining applicants’ financial eligibility, scheduling appointments with WIC Certifiers and Nutritionists, issuing benefits, and maintaining participant records. The position uses PHOCIS and follows the OSDH WIC Service Policy and Procedure Manual and related guidelines. The clerk supports WIC participants by explaining how to redeem benefits, sending notifications and reminders, preparing transfer records, and serving as a translator when bilingual and as needed. The role also supports program operations, outreach, Variety Care’s accreditation and care commitments, and the department’s goals. The position travels and works at various locations as requested by the supervisor, and performs other duties as assigned.

Requirements

Organizational skills and initiative.
Trustworthiness in handling confidential information.
Ability to work in a multi-faceted, fast-paced environment.
Ability to handle stressful situations and difficult participants.
Bilingual in English and Spanish.
Ability to lift 25 pounds.

Nice To Haves

High school diploma or GED.
One year of clerical or receptionist experience.

Responsibilities

Issue benefits to WIC participants in accordance with the OSDH WIC Service Policy and Procedure Manual, utilizing PHOCIS.
Explain to WIC participants how to redeem benefits in stores.
Answer WIC-related telephone calls in a friendly and efficient manner.
Enter demographic information into PHOCIS and determine applicants’ financial eligibility for WIC.
Schedule certification, re-certification, and nutrition education appointments with WIC Certifiers and Nutritionists (CPAs).
Prepare, pull, and re-file charts for WIC CPAs.
Run weekly and monthly reports as required by OSDH WIC Service guidelines.
Mail notifications and reminder letters and, when requested by a supervisor, make reminder phone calls.
Make required notations in client charts and prepare transfer records for incoming and outgoing WIC participants.
Maintain active WIC charts and charts designated for off-site storage.
Serve as a translator in WIC as needed, if bilingual.
Attend outreach activities as requested by a supervisor.
Demonstrate Variety Care core values and assist with meeting WIC program goals.
Support Variety Care’s Patient Centered Medical Home accreditation and its commitment to safe, effective, patient-centered, timely, efficient, and equitable care.
Work with staff to support the Triple Aim goals of improving care experience and health outcomes while decreasing healthcare costs.
Travel and work at various locations as requested by a supervisor.
Perform other duties as assigned.