WIC Clerk I

Community Action of Skagit County•Mount Vernon, WA

1d•$18 - $20•Hybrid

About The Position

The WIC Clerk I performs reception and participant services. The position will provide clerical support functions for the Women, Infants & Children (WIC) program and department staff in coordination with other WIC Clerks. This will be a full-time position at 37.5 hours per week. Preference given to those who are bilingual in English/Spanish. Dual languages are not required.

Requirements

High School Diploma or GED/HSE minimum required.
Basic clerical skills (filing, math, calculator, data entry, legible writing) required.
Valid driver’s license and auto liability insurance required for work related travel.
Strong organization and time management required, with ability to multi-task.
Work independently, and as a team member; self-motivated.
Must have strong and effective communication skills (oral and written).
Ability to be an effective and positive ambassador for the agency.
Competency of standard office procedures and equipment.
Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook.

Nice To Haves

Previous customer service experience preferred.
Or a combination of education/experience meeting required job qualifications.
First Aid & CPR Certified. (within 6 months of hire).
Spanish/English bilingual preferred; additional languages helpful.
WIC Database system, agency data forms and EmpowOr database helpful.
Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.

Responsibilities

Perform direct services to WIC participants in office and satellite locations.
Interact in a “WIC Connects” client-centered, customer friendly manner.
Provide walk-in and telephone reception.
Screen clients for program eligibility, document eligibility data.
Perform reminder calls.
Schedule and reschedule appointments, contact no shows.
Orient clients to WIC program and services.
Issue WIC food benefits; provide WIC shopping education;
Assist with measurements for in person participants.
Document participant information in WIC and agency database systems, manage files.
Provide verbal support for breastfeeding participants and for second contact nutrition education.
Provide educational materials for services to participants.
Complete a variety of clerical tasks.
Represent the agency positively within the community.
Assist with outreach events including Farmers Markets as assigned.
Must work harmoniously with other WIC clerks to coordinate tasks completion.
Participate in agency and team meetings and training as required.
Other duties assigned by management.