Woman Infant and Children (WIC) Admin Team Lead - 61007300

State of South Carolina • Saluda County, SC

6d • Onsite

About The Position

Under the guidance of the WIC Administrative Services Coordinator, this role involves providing direction and supervision to administrative support staff. The responsibility also includes collaborating with various multidisciplinary teams to ensure the provision of services in a culturally competent and customer-friendly environment, emphasizing effectiveness and efficiency.

Requirements

• A high school diploma and work experience that is directly related to the area of employment.
• A bachelor's degree may be substituted for the related work experience.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.

Responsibilities

• Supervises and instructs WIC team members assuring clients information is entered into the SC-WIC system per program guidelines.
• Maintains audits, training records and EPMSs for individual staff.
• Provides and documents feedback and appraisals.
• Provides culturally competent customer service while greeting and conducting interviews to public health clients in accordance with the WIC program and agency policies and procedures.
• Answers telephones and schedule appointments as necessary.
• Processes information completes medical records and enters all client information into applicable electronic applications or SC-WIC system as mandated.
• Ensures that staff complies with program and agency guidelines for issuance of e-WIC cards in the SC-WIC system and Farmer's Market coupons.
• Follow established guidelines around customer service and cultural competency, ensuring staff adheres to WIC Program customer service complaint procedures as outlined or directed by the region and state plan.
• Attends relevant program and agency training and meetings.
• Ensure necessary materials and resources are available for administrative staffs.
• Prepares and submits required reports and mandated or requested.
• Complete other duties as assigned.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED