Women and Children

Rochester • Rochester, NY

15h • Onsite

About The Position

This onsite supervisor position has the potential to evolve into a manager role and reports directly to the Director of Program Compliance. The role is responsible for providing day-to-day direction to staff, clients, and volunteers across Coldwater House, aligning with the mission "Restoring hope and changing lives." As a supervisor in the residential programs, this leader should reflect the core values of Open Door Mission: Faith, Family, Compassion, Community, and Stewardship. The position will supervise onsite staff by training and orienting new hires and conducting bi-monthly supervision meetings, escalating performance concerns to the Director. This role also provides case management for homeless families experiencing mental health, substance abuse, and/or other co-morbid disorders. As the program expands, the position will grow into a manager level with increased responsibilities in hiring, performance management, and offboarding.

Requirements

• Ministry-minded Christian with a commitment to and a passion for Changing Lives and Restoring Hope.
• Progressive and current experience with case management in trauma services or residential program.
• Valid New York state driver's license, with driving record acceptable to insurance carrier.
• College degree or Certification related to behavioral health industry (addiction, mental health, trauma) with a minimum of 2 years directly related experience.

Responsibilities

• Leads each shift in a respectful manner and according to ODM policies and in alignment with Coldwater House & Rectory Program goals.
• Ensure proper staff scheduling, filling in as needed or required to ensure 24/7 coverage.
• Communicates clearly and thoroughly with staff on shift and incoming shift regarding resident and community issues.
• Report any staff or resident issues using documentation systems.
• Promptly report emergency concerns to appropriate personnel.
• Place food orders, supply requests, and maintenance orders through appropriate departments.
• Oversee volunteer activities and delegate tasks when necessary.
• Provides training to new staff during probationary periods, and continual coaching to existing staff.
• Provides input to Director for performance reviews, corrective actions, hiring or separation decisions.
• Facilitate monthly house meetings and bi-monthly supervision with all staff.
• May facilitate group prayer, devotional etc. within the agency.
• Lead intake and assessments of incoming clients, ensures documentation is accurately completed and filed, this will also include maintaining a relationship with community for networking and building network.
• Responsible to calculate and collect program fees.
• Responsible to complete FHLS monthly sheet and submit to Director.
• Facilitate groups on substance use and/or behavioral health needs.
• Completes or delegates staff to complete room inspections or drug screens as needed or required of clients for both sites.
• In collaboration with client, identify goals for client while in program.
• Complete or delegate referrals for clients seeking permanent housing, employment, social services, etc.

Benefits

• 5-week time off policy
• 100% contribution towards dental and vision plans
• 65-75% contribution towards several medical plans
• Employee assistance program that provides 8 counseling sessions to each of our employees and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree