Wholesale Operations Manager

KREWE•New Orleans, LA

6d•Onsite

About The Position

KREWE is seeking a highly organized and strategic Wholesale Operations Manager to join our team at our HQ in New Orleans. The mission of this role is to lead wholesale account and representative support operations. You will serve as the core operational engine driving account health, process excellence, and sales representative enablement. Acting as the primary line of support for 12 sales representatives, you will seamlessly manage everything from day-to-day administrative requests to high-stakes account compliance. If you are a master of organizational systems, a strong and clear communicator, and a focused operator who thrives on keeping complex processes running smoothly, we want to meet you! This role is based in our New Orleans Headquarters 5 days a week.

Requirements

2+ years of experience in wholesale operations, sales administration, B2B account support, or a fast-paced retail compliance environment.
Comfort picking up specialized software quickly.
Highly Organized Operator: You treat logistics, multi-step workflows, and data entry like a puzzle; you double-check routing details and avoid gaps before they happen.
Exceptional written and verbal communication skills. You can distill complex system changes or routing parameters into clear, friendly instructions for field reps.
Detail Obsessed: You notice the minor details that others skip, ensuring customer databases and compliance folders stay accurate.
Must be based in or willing to relocate to New Orleans, LA.

Nice To Haves

Direct exposure to enterprise resource planning (ERP) platforms (such as NetSuite) and wholesale ordering ecosystems (such as NuOrder) is highly preferred.

Responsibilities

Act as the direct, trusted operational partner for 12 active sales representatives, support pre- and post-sale needs.
Regularly communicate and clarify Standard Operating Procedures (SOPs) to reps to ensure operational consistency across territories.
Coordinate product movement and manage sample distribution to ensure reps have active collections in hand.
Package and distribute updated marketing collateral directly to sales representatives to support regional sell-in initiatives.
Streamline and manage all sales representative trade show requests, schedules, and operational intake.
Drive system accuracy by managing StorePoint maintenance, actively auditing both new and aged accounts.
Maintain total data hygiene across enterprise systems through continuous ERP account maintenance and clean backend reporting.
Manage the end-to-end operational and system setup for newly hired sales representatives to ensure seamless field deployment.
Partner with strategic accounts to provide critical pre-sales support, including building line sheets, coordinating custom label ordering, and scheduling shipments.
Maintain strict oversight of Vendor Operating Manuals (VOM) and execute compliance standards flawlessly to eliminate operational friction.
Oversee Electronic Data Interchange (EDI) compliance systems, coordinating with Finance and internal teams to manage order flow without transmission gaps.
Review and process new wholesale account applications, leading initial intake evaluations.
Execute new account setups, managing ERP updates, wholesale ordering platform configurations, and necessary cross-functional configurations.
Manage and process backend account royalty tier movements based on purchasing metrics and term guidelines.
Provide consistent accounts receivable (AR) support, handling proactive balance follow-ups and account reconciliations.
Pull, track, and deliver weekly touchpoint intake data to support the Head of Wholesale with executive visibility.