Wholesale Operations Analyst

Trulieve•Augusta, GA

2d•Remote

About The Position

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. To learn more about our company, please visit our website; https://www.trulieve.com

Requirements

Bachelor’s degree or equivalent work experience
1-3 years of experience in operations, order processing, data entry, or a related field
Strong Excel skills (pivot tables, data comparisons, VLOOKUP/XLOOKUP).
Excellent attention to detail and organizational skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Effective communication and interpersonal skills
Proactive, team-orientated mindset with strong problem-solving skills
Valid driver’s license with a clean driving record
Must be 21 years of age
Ability to pass required background checks and drug screening
Must be able to move intermittently throughout the workday.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
Due to the nature of our business, it is advocated that when representing Trulieve that our professionalism meets the needs of the medical patient/adult use customer base that we respectively serve.
To uniformly align with the organization, an individual must be able to provide a level of communication that aligns respectively with the diversification of our patients/customers which may exhibit opportunities to assess the situation and apply meaningful service.
In addition, must be able to quickly identify and insert additional support where needed to deescalate situations without compromising Trulieve’s objective in serving our patient/customer base with excellent customer service.

Nice To Haves

Experience in a wholesale, retail, or logistics environment
Familiarity with SAP, Sweed, or similar systems

Responsibilities

Act as the primary contact between Wholesale Sales, Logistics/Distribution, and customers, to support smooth order execution
Process and manage wholesale orders in SAP and Sweed with a high degree of accuracy
Maintain data integrity through accurate data entry and system updates
Support inventory management, reconciliation, and reporting processes
Prepare and distribute daily customer product menus, including availability and pricing
Compile weekly and monthly sales, and performance reports
Monitor operational trends and escalate or suggest improvements to enhance efficiency and customer experience
Ensure accurate pricing, including application of approved discounts
Troubleshoot and resolve issues related to orders, deliveries, invoicing, and customer inquiries
Process and reconcile product returns with proper documentation
Collaborate with cross-functional teams to support ongoing business needs.