Wholesale Account Manager

Uniti

1d•$81,500 - $124,300•Onsite

About The Position

The Wholesale Customer Account Manager (CAM) at Uniti serves as a critical liaison between customers and the Wholesale Business Unit, involved in both pre-sales and post-sales functions. This role supports Account Executives and directly engages with clients to ensure a seamless and positive customer experience. The position is pivotal in fostering customer-centric relationships that drive revenue growth and profitability, reflecting a commitment to delivering a best-in-class customer experience.

Requirements

At least 8 years of professional experience, ideally within customer operations, or a combination of relevant education and experience.
Customer relationship skills and a solution focus
Experience in expanding adoption at enterprise customers
Understanding of value drivers in recurring revenue business models
Understanding of the SD-WAN and UCaaS product suites and roadmap
Data and technology orientation
Technical ability to speak to customers.
Exceptional ability to build and maintain customer relationships and demonstrate empathy.
Strong verbal and written communication skills, along with the ability to work effectively in a team setting.
Capability to analyze complex issues and communicate operational needs clearly.
Excellent organizational abilities, including time management, multitasking, and prioritization.
Highly motivated, self-starting individual who can work independently or collaboratively.
Willingness to travel up to 10% as required.
Driver’s License

Nice To Haves

A college degree is preferred.

Responsibilities

Participate in initial calls with customers to establish a foundational relationship.
Facilitate the setup of new customer accounts.
Guide customers in using quoting/ordering systems, as well as managing trouble ticketing and maintenance subscriptions.
Aid sales teams and customers in submitting quotes through Customer Portal.
Attend meetings with customers when necessary to support sales efforts.
Ensure orders are processed by the Service Delivery team and that customers are informed about the personnel handling their orders.
Provide support related to the delivery of services.
Help with billing inquiries and issues.
Support inventory management and related queries.
Assist with the disconnection processes.
Aid in escalating issues to the Network Operations Center when necessary.