White Glove / Five Star Hospitality Associate

IST Management Services•New York, NY

16h•Onsite

About The Position

We are seeking Experienced candidates to work full time hours in office services to join our team in NYC! Ideal candidates will be ready to grow their career in office services, and to take advantage of internal opportunities at IST Management for training and development toward advancement into management roles. The White Glove / 5 Star Hospitality Associate will be responsible for fostering a professional and pleasant working environment by providing excellent customer service in the fields of hospitality services and coordination.

Requirements

Ability to confidently interact with clients and visitors
Excellent communication abilities
Previous experience in a high end Hotel, Restaurant or Corporate Services
High School Diploma or GED required
Authorization to work for any employer in the US required
Must comply with professional dress code and standards as outlined in IST Employee Handbook
Microsoft Office proficiency required and may be tested
45 wpm typing skills
Good spelling and grammar
Basic knowledge of Microsoft Office suite
Effective and professional verbal communication skills
English is required
Strong organizational skills and calendar management skills
Resourceful in problem-solving and meeting client/visitor needs
Professional appearance and outgoing positive demeanor
Ability to write, read and comprehend correspondence, memos, emails, and basic instructions

Nice To Haves

Relevant hospitality/ administrative experience with high visitor and call volume in a medium-to-large-sized organization preferred
Other languages are a plus

Responsibilities

Providing on-site White Glove / Five Star Hospitality service and back-up reception duties
Greetings clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts them to the appropriate location
Managing all event activities, internal and external meetings, food deliveries, food placement, beverage service
Conference room breakdowns and set-ups along with general clean-up of the office spaces where hospitality is being performed
Switchboard Operation - Answers, screens, and direct phone calls to staff or take messages when needed
Assist with conference room location and appointments
Performs administrative and clerical support tasks such as ordering supplies and maintaining inventory
Maintain all logs and reporting documentation; attention to detail
Adhere to all safety procedures; perform other tasks as assigned
Performs other duties as assigned
Employee may be required to wear maitre de type uniform and MUST comply with professional dress code and standards
Employees are expected at all times to present a professional, business-like image to customers, prospects and the public
Lip piercings, Facial jewelry in excess of ½” size, and neck/face tattoos are prohibited
All attire should be clean, neatly pressed and not wrinkled
All IST employees should maintain proper grooming and personal hygiene
Hair as well as facial hair should be neatly trimmed, with only natural hair colors
Collared shirt (long sleeve dress shirt, short sleeve button up, polo style)
Dress slacks, khakis
Closed toed dress shoes
Hair should be neat with only natural hair colors
Appropriate dress should not reveal midriff, cleavage or the lower back
Blouse, sweater or collared shirt
Dress pants, khaki pants
Skirt or dress of appropriate length
Dress shoes or boots