Hospitality Associate

Spokane Club Inc•Spokane, WA

12h•$18 - $19•Onsite

About The Position

Provides excellent customer service to all members and guests, representing the Club with professionalism. Registers hotel guests, renders bills, receives cash and credit payments, handles phone calls, and processes incoming and outgoing mail. This is a high visibility position that interacts daily with members, guests, employees, vendors, and various representatives from the community. Part of your job performance requires that you maintain a positive attitude and make a real commitment to competence, job knowledge, pride, professional appearance, courtesy, initiative, and excellence in customer service. You are expected to address issues with an attitude of cooperation and to resolve problems professionally.

Requirements

Previous Front Desk experience in a hotel preferred
Excellent customer service skills
Professional appearance and five star service is a must.
Ability to work with a variety of software programs and basic typing skills
Ability to communicate effectively in English, both oral and written form
Valid driver’s license

Responsibilities

Greets everyone entering the Spokane Club in a professional, friendly manner, with a high level of customer service, and assists them with their requests
Professionally administers incoming calls using proper telephone etiquette and redirecting when appropriate
Uses club software to create and manage hotel reservations
Complies with special requests whenever possible
Stays informed about Club-related information and communicates it professionally and enthusiastically.
Thoroughly understands and follows proper credit, cash-checking, and cash handling policies and procedures
Understands and monitors room status information, including room locations, type of rooms available, and room rates
Coordinates room status update by notifying housekeeping of all check-outs, late check-outs, early-ins, special requests, etc.
Manages room keys and follows security control procedures
Operates Front Office equipment, such as ID card creator, mail machine, fax, copier, parking gates, etc.
Processes member/guest check-ins and check-out
Processes mail, packages, and messages
Coordinates guestroom maintenance work with engineering
Reports unusual occurrences or requests to the Human Resources Manager and the General Manager.
Knows and follows all safety, security, accident prevention, and emergency policies and procedures
Maintains the cleanliness and neatness of the front desk, lobby, and coat check areas
Acts as bell person/concierge when necessary
Other duties as assigned