Wheelchair Repair Service Technician

Numotion•La Vergne, TN

5d•Hybrid

About The Position

Join Numotion: The Leader in Complex Rehabilitation Technology - Become a Service Technician! About Numotion: At Numotion, we are on a mission to improve the lives of people with disabilities. As North Americas largest provider of mobility products and services, we deliver personalized solutions ranging from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We are committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. Join us and contribute to fulfilling our mission to provide life-changing mobility solutions. Position Overview: We are seeking a dedicated and skilled Service Technician to join our team at our Nashville - Bain Drive location. This is a full-time, regular/at-will position offering hourly compensation. As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day. No travel is required for this role, as work will be primarily conducted at our Nashville facility and in the field within the local service area.

Requirements

Strong manual dexterity for equipment manipulation and repairs
Ability to work in inclement weather conditions during field operations
Availability to work overtime when required based on business needs
Must pass a drug test as part of the hiring process

Responsibilities

Diagnose and Repair Equipment: Identify issues, obtain quotes, and repair equipment both in the shop and in the field. Utilize manufacturer specifications and available resources to ensure all repairs meet quality and safety standards.
Maintain Stock Equipment: Keep rental and stock equipment clean, organized, and in reliable working order for customer use. Conduct routine inspections and preventive maintenance to extend the life of equipment.
Work Environment Maintenance: Ensure a clean, organized, and safe work environment in the shop and warehouse at all times. Adhere to all workplace safety standards and protocols.
Delivery Vehicle Maintenance: Maintain delivery vehicles to ensure they are in safe operating condition, keeping them clean and organized. Report any vehicle issues promptly to management.
Parts Management: Receive, store, and ship parts for equipment, ensuring accurate inventory tracking. Coordinate with suppliers and internal teams to ensure timely availability of necessary parts.
Accurate Documentation: Complete documentation in a thorough and timely manner, including obtaining necessary signatures and submitting reports. Maintain accurate records of all repairs, parts used, and service activities.
Customer Education: Educate customers and caregivers on proper use, care, and safety of the equipment to enhance longevity and user safety. Provide clear and compassionate communication to individuals with disabilities and their support networks.
Equipment Fitting and Adjustments: Perform minor fittings and adjustments to ensure that the equipment is customized and comfortable for each user. Collaborate with clinical staff as needed to ensure optimal equipment configuration.
Safety Compliance: Follow all safety procedures and regulations to ensure a safe work environment for yourself, colleagues, and customers. Report any safety concerns or incidents immediately.
Training and Development: Participate in required in-service training to stay updated with the latest industry practices and product knowledge. Pursue ongoing professional development opportunities offered by Numotion.