Wheelchair Dispatcher - ROC Airport
About The Position
The Wheelchair Dispatcher is responsible for coordinating and managing the efficient deployment of wheelchair services throughout the airport. This role involves scheduling and dispatching wheelchair attendants to assist passengers with mobility challenges, ensuring timely and effective service. You will monitor flight schedules, passenger needs, and attendant availability to optimize resource distribution and response times. Additionally, the position requires maintaining clear communication with airport staff, attendants, and passengers to facilitate a smooth and supportive experience for those requiring assistance.
Requirements
- 18 years of age or older
- Eligible to work in the United States
- Communicate effectively in English (reading, writing, speaking)
- 1 year of wheelchair experience
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Responsibilities
- Coordinate the dispatch of wheelchair services throughout the airport terminals
- Respond promptly to requests for wheelchair assistance from airline personnel and passengers
- Manage the scheduling and routing of wheelchair attendants to maximize efficiency
- Track the availability and location of wheelchairs and mobility equipment
- Maintain clear communication with airport staff, including gate agents and customer service representatives
- Ensure compliance with ADA (Americans with Disabilities Act) guidelines and airport regulations
- Provide training and guidance to wheelchair attendants on proper handling and safety protocols
- Monitor service quality and passenger satisfaction regarding wheelchair assistance
- Handle passenger inquiries and concerns related to wheelchair services
- Maintain records and logs of wheelchair dispatches and assistance provided
- Collaborate with airport security and medical teams in case of emergencies
- Oversee the maintenance and readiness of wheelchair equipment
- Develop and implement procedures to improve service delivery and response times
- Liaise with airline and airport personnel to streamline wheelchair service operations
- Prepare reports on service metrics, challenges, and improvements for management review
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
Benefits
- 401(k) with matching
- health insurance
- dental insurance
- vision insurance
- life insurance
- paid time off
- growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
