Wheelchair Supervisor - KOA Airport

PrimeFlight Aviation Services•Kailua, HI

10d•Onsite

About The Position

The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants. This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations. You will address complex issues and ensure passenger satisfaction and compliance with airport and regulatory standards are key aspects of this position.

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
Proven ability to supervise teams effectively and handle challenging situations
Minimum of 1 year of experience in a supervisory role within customer service or airport operations
Ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Responsibilities

Supervise the daily operations and activities of the wheelchair service team
Ensure efficient scheduling of wheelchair attendants across various airport terminals
Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
Train and mentor wheelchair attendants on best practices and customer service excellence
Manage and resolve any operational challenges or passenger complaints related to wheelchair services
Conduct regular performance reviews and provide constructive feedback to team members
Collaborate with airport authorities and airline staff to coordinate seamless service delivery
Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids
Managing and supervising compliance of ADA (Americans with Disabilities Act) regulations and airport/customer policies
Develop strategies to improve service efficiency, response time, and passenger experience
Prepare and analyze reports on wheelchair service operations, including usage statistics and attendant productivity
Foster a positive work environment, promoting teamwork and professional development
Coordinate emergency response procedures involving wheelchair passengers when necessary
Work closely with HR for recruitment, training, and management of wheelchair service personnel
Effectively supervise staffing and resources for the wheelchair service department
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management