Wheelchair Dispatcher - RIC Airport

PrimeFlight Aviation Services

165d•Onsite

About The Position

The Wheelchair Dispatcher coordinates and manages the deployment of wheelchair attendants to assist passengers with mobility needs, ensuring timely service through effective scheduling, communication, and monitoring of flight and staffing logistics.

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
1 year of wheelchair experience
Ability to access and interpret information in print and electronically, including the use of electronic devices including iPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Flexibility to work various shifts including nights, weekends and holidays

Responsibilities

Coordinate the dispatch of wheelchair services and manage the scheduling of attendants for efficient coverage
Respond promptly to requests for wheelchair assistance from airline personnel and passengers
Track the availability and location of wheelchairs and mobility equipment to ensure readiness
Maintain clear communication with airport staff, gate agents, and customer service representatives
Ensure compliance with ADA guidelines and airport safety regulations
Monitor service quality and maintain records of wheelchair assistance provided
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management