Wheelchair Attendant - ROC Airport

PrimeFlight Aviation Services•Town of Gates, NY

21d•Onsite

About The Position

The Wheelchair Attendant is essential to ensuring the smooth navigation and comfort of passengers within the airport environment. Responsibilities include assisting passengers to and from different airport locations, handling wheelchair equipment with care, and prioritizing passenger safety. The role requires strong communication skills and a dedication to providing exceptional customer service to individuals with diverse needs.

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Flexibility to work various shifts including nights, weekends and holidays

Responsibilities

Safely and comfortably assist passengers requiring mobility support in transferring to and from an aircraft seat using appropriate devices
Push wheelchair passengers to and from airport gates
Assist passengers with handling checked, carry-on, and claimed luggage
Safely guide passengers in wheelchairs down the jet bridge
Ensure the proper placement of wheel brakes before passengers exit the wheelchair
Complete necessary reports regarding wheelchairs or incidents
Adhere to dispatcher gate orders
Address passengers' questions or concerns with prompt and helpful assistance
Demonstrate consistent and punctual attendance at the assigned job location
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management