Bag Handlers - Boston Logan International Airport- Part Time

Smarte Carte•Boston, MA

4d•$19 - $20•Onsite

About The Position

Smarte Carte is seeking Wheelchair Agents/Coordinators/Bag Handlers for part-time positions at Boston Logan International Airport. This role involves transporting passengers, assisting with luggage, maintaining equipment, and providing exceptional customer service. The company offers a flexible schedule, competitive pay, and opportunities for career development in a diverse and inclusive work environment. Smarte Carte is committed to environmental responsibility.

Requirements

Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs.
Skilled in navigating wheelchairs over various surfaces, including inclines, and in crowded or confined spaces.
Ability to transfer wheelchair passengers to and from airplane seat.
Computer and Smart Phone proficient.
Capable of standing for extended periods.
Must be at least 18 years of age.
Excellent customer service and verbal communication skills.
Ability to complete all required training including airport compliance.
Ability to get an airport badge required.
Friendly, compassionate, and attentive to the needs of passengers.
Ability to communicate clearly, respectfully, and professionally with passengers and other staff members.
Strong teamwork and coordination abilities.
Maintain a positive attitude and professionalism in high pressure situations.
Able to assess and monitor passengers’ comfort and safety during transport.
Capable of identifying any potential safety issues with the wheelchair.
Ability to handle difficult or emergency situations with calm and professionalism.
Managing one's own time.
Technologically adept and receptive to learn computer-based reporting tools.
Maintains an enthusiastic and positive "Can Do" attitude, that fosters teamwork and unity.
Capable of focusing on the “Big Picture” rather than immediate short-term effects.
Ability to apply the appropriate level of workplace flexibility.
High degree of integrity and self-discipline.
Good problem-solving and conflict-resolution skills.
Strong organizational and multitasking skills.

Nice To Haves

Proficiency with dispatch software a plus.

Responsibilities

Transporting arriving and departing wheelchair passengers to terminals, gates, and other airport areas.
Assisting passengers with the transport of their luggage.
Conducting daily inspections of wheelchairs for necessary repairs and maintenance.
Ensuring completion of required wheelchair or incident reports.
Following proper safety requirements when transporting and assisting passengers in and out of wheelchairs.
Providing exceptional customer service and greeting passengers in a welcoming and friendly manner.
Following airport security regulations and displaying the required security badge.
Assisting with luggage carts as needed.
Coordinating and scheduling wheelchair transportation requests for passengers.
Ensuring timely arrival and departure of Wheelchair Agents for scheduled requests.
Assigning wheelchair requests through software to Wheelchair Agents.
Ensuring enough wheelchairs are staged beforehand for arriving and/or departing flights.
Ensuring that Wheelchair Agents are equipped with all necessary information, including client-specific needs.
Monitoring Wheelchair Agents' status and communicating any delays or changes to passengers.
Communicating with Wheelchair Agents regarding assignments.
Reporting any damaged wheelchairs to management.
Communicating to management on any operational changes.
Ensuring that all wheelchairs are compliant with safety regulations.
Adhering to state, federal, and company regulations regarding accessibility and safety.
Monitoring that Wheelchair Agents follow the proper procedures for loading, unloading, and securing passengers in wheelchairs.
Proactively removing and organizing arriving baggage from baggage claim carousels.
Lifting and transporting bags, boxes, oversize luggage, and pet kennels weighing up to 75 lbs.
Reporting issues that could lead to disruption of services, safety concerns, or damage to property.
Complying with all applicable policies and regulations of Client, JSM, and Subcontractor.
Reporting damaged, unclaimed, or missing items to management.
Transporting carts from high return areas to high rental areas to ensure carts are always available to customers.
Performing routine maintenance and cleaning of carts and cart management units.
Providing courteous service in assisting and greeting customers.
Maintaining communication and cooperation with co-workers and facility management.
Additional duties as assigned by management.